Signature verification problem on F-Secure Client Security 9.10

wbdube

I have an error on one of my client. I get the following error on one of the client that is reporting to a policy manager server : The file C:\Program Files\F-Secure\Common\CommDir\policies\policy.bpf did not pass signature verification.

MJ-perComp

Hi,

 

while the causes can be quite different the most likely is that you installed a new PMC and did not reuse the old Admin-Keys.

 

we need to know what you did,

what PM is in use,

did you import the related JAR

how many clients effected or only the one that you wrote of

and so on.

 

Maybe we can help you a bit faster on phone, then please call our hotline.

 

Best Regards

klauzser

I am not sure why this issue has been tagged as it has given a solution. I guess I have to call you guys regarding this directly.

 

Thanks.

Anden

Seriously,

 

Isn't there a solution to this? 

This occurs to me as well. I have successfully installed hundreds of clients, but with a couple of clients i have recieved this message.

Oh, and i have not reinstalled PCM.

 

 

Vad

Hello Anden,

 

Still, the most probable issue is wrong admin.pub on the client.

So, I would propose to uninstall the product on problematic hosts using uninstalation tool:

http://www.f-secure.com/en/web/business_global/support/article/kba/6640/k/uninstallation+tool/p/1

In addition, please, delete

HKEY_LOCAL_MACHINE\SOFTWARE\Data Fellows

or

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Data Fellows

registry (differs for 32-bit and 64-bit OS),

and make sure that you don't have any admin.pub file in F-Secure and/or Windows/User(s) temp folders.

After that repeat the installation providing correct admin.pub (push installation from PMC or MSI is best).

 

Best regards,

Vad