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F-secure can't start scan no scanengines loaded. Error with security. Restart your pc.

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jfw
jfw W/ Alumni Posts: 1 Security Scout

Since a few weeks the F-Secure program is not working like it should. I want to protect my pc but now i can't do that. I have made a fsdiag file but I dont know how to add it in this message.

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  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader
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    Hello Jfw,

     

    You can provide your fsdiag along a support ticket, but not in the community. 

    Pleas open a support ticket for corporate products with this form and for home user here.

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master
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    Hello,

     

    Possibly the product was installed with the non-default "Offload scanning agent" option turned on by a curious sysadmin, even though the customer has no additional licence for F-Secure SRS appliance and the environment is not virtualized.

     

    If so, you will need to re-install F-Secure protection with the "Offload scanning agent" line unticked.

     

    Best Regards: Tamas Feher, Hungary.

  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader
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    Hello,

     

    Also, if Offload Scanning Agent was installed by design, and SRS is configured for it, make sure that SRS has full license key. Note that by default SRS is delivered with 2 months evaluation key. When it expires, you may face with similar symptoms.

     

    Best regards,

    Vad

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