To stay updated on your favorite discussions, please create an account or log in. Then, click the Bookmark icon to subscribe and receive notifications.

F-secure can't start scan no scanengines loaded. Error with security. Restart your pc.

jfw W/ Alumni Posts: 1 Security Scout

Since a few weeks the F-Secure program is not working like it should. I want to protect my pc but now i can't do that. I have made a fsdiag file but I dont know how to add it in this message.


  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader

    Hello Jfw,


    You can provide your fsdiag along a support ticket, but not in the community. 

    Pleas open a support ticket for corporate products with this form and for home user here.

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master



    Possibly the product was installed with the non-default "Offload scanning agent" option turned on by a curious sysadmin, even though the customer has no additional licence for F-Secure SRS appliance and the environment is not virtualized.


    If so, you will need to re-install F-Secure protection with the "Offload scanning agent" line unticked.


    Best Regards: Tamas Feher, Hungary.

  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader



    Also, if Offload Scanning Agent was installed by design, and SRS is configured for it, make sure that SRS has full license key. Note that by default SRS is delivered with 2 months evaluation key. When it expires, you may face with similar symptoms.


    Best regards,


This discussion has been closed.