Error updating F-secure´s databases in Red Hat Enterprise Linux 6

LTsmash
Posts: 16 Security Scout
Hi I get these errors when I try to update F-secure´s databases in Red Hat Enterprise Linux 6:
AM F-Secure Security Platform AM F-Secure Virus Description Database Update AM AM Copyright (c) F-Secure Corporation. All Rights Reserved. AM mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... mgmtlib: DfpGetPolicy error 0xfffffe09, retrying... 08:31:52 AM INTERNAL ERROR: There are not enough directory components in database directory '500 Error in getting daemonDatabaseDirectory %', something is probably wrong, aborting now
And in another machine with the same OS, I get this:
Checking F-Secure Automatic Update Agent: [ OK ] Stopping F-Secure Automatic Update Agent. Failed to stop F-Secure Automatic Update Agent Failed to stop F-Secure Automatic Update Agent. Update failed. AM /UPDATE_ANTIVIRUS/fsdbupdate9.run returned 1 dbupdate: /UPDATE_ANTIVIRUS/fsdbupdate9.run failed! (1)
Does anybody know how to solve it?or any ideas?
Thank you!
Regards.
0
Comments
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Hi LTsmash,
Apologies for taking this long to answer back. To understand the problem, we really need more information. Most importantly, the fsdiag file is neede as it has the product settings and configuration available inside it.
As such, can you please create a support ticket and provide this file? To create the support ticket, use this page.
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