Dear F-Secure,
On our Exchange Server 2013 server, I have started getting messages similar to below for the past 20 hours.
Product: F-Secure Content Scanner Server (OID: 1.3.6.1.4.1.2213.18)
Severity: error (3)
Message: Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud. 29 similar errors occurred in last 10 minutes.
Server is Microsoft Windows Server 2012 R2 on a Physical box.
We have a very good internet connection.
F-Secure details:
F-Secure E-mail and Server Security 11.01 build 157
F-Secure Anti-Virus for Microsoft Exchange 10.00 build 416
F-Secure Content Scanner Server 7.30 build 485c
F-Secure Anti-Virus 9.51 build 136
F-Secure Automatic Update Agent 8.36 build 130
F-Secure Management Agent 8.60 build 350
F-Secure Web UI 1.50 build 267
F-Secure User Interface 9.34 build 11983
F-Secure ORSP Client 1.0.25 build 2275
F-Secure Aquarius 11.0.1 2015-10-06_05
F-Secure Hydra 5.14.151 2015-10-05_01
F-Secure Gemini 3.2.384 2015-10-02_01
Appears to be with 1.3.6.1.4.1.2213.18.1 / 1.3.6.1.4.1.2213.18.6 update
25711 2015-10-05 12:09:09+01:00 Ex2013Svr Ex2013Svr\Administrator F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.6
Finished updating Aquarius engine databases.
25712 2015-10-05 12:09:40+01:00 Ex2013Svr Ex2013Svr\Administrator F-Secure Anti-Virus 1.3.6.1.4.1.2213.12
The integrity of virus definition database update 2015-10-05_05 has been successfully verified.
25713 2015-10-05 12:10:43+01:00 Ex2013Svr Ex2013Svr\Administrator F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
F-Secure Aquarius started.
25714 2015-10-05 12:11:29+01:00 Ex2013Svr Ex2013Svr\Administrator F-Secure Anti-Virus 1.3.6.1.4.1.2213.12
Virus definition database(s) 7zip.xmd access.xmd ... zoo.xmd updated successfully.
25715 2015-10-05 13:08:06+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.6
Started updating spam scanner databases.
25716 2015-10-05 13:08:08+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.6
The integrity of database update aspam-update.mf has been successfully verified.
25717 2015-10-05 13:08:08+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
The following database files have been updated successfully: fpiloader.conf, aspam.cr, aspam-update.mf, aspam-update.ini, aspam\mimepack.dll, aspam\fsbd.conf, aspam\bdnc.ini, aspam\bdnc.dll, aspam\asunicode.dll, aspam\asregex.dll, aspam\aspam.dll, aspam\asmcocr.dll, aspam\asextract.ini, aspam\asemlthin.mdl, aspam\ascore.dll, aspam\asconf.ini, aspam\AntispamThin.dll.
25718 2015-10-05 13:08:08+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
F-Secure Spam Scanner stopped.
25719 2015-10-05 13:08:10+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
F-Secure Spam Scanner started.
25720 2015-10-05 13:08:10+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.6
Finished updating spam scanner databases.
25721 2015-10-05 13:09:27+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud.
25722 2015-10-05 13:20:42+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud. 24 similar errors occurred in last 11 minutes.
25723 2015-10-05 13:30:42+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud. 14 similar errors occurred in last 10 minutes.
25724 2015-10-05 13:41:45+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud. 17 similar errors occurred in last 11 minutes.
25725 2015-10-05 13:51:45+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud. 14 similar errors occurred in last 10 minutes.
25726 2015-10-05 14:01:45+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
Scanning 'message' by F-Secure Spam Scanner was unsuccessful. Reason: no response from cloud. 17 similar errors occurred in last 10 minutes.
25727 2015-10-05 14:08:51+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.6
Started updating Aquarius engine databases.
25728 2015-10-05 14:09:59+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.6
The integrity of database update aquarius-update.mf has been successfully verified.
25729 2015-10-05 14:10:03+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
The following database files have been updated successfully: zoo.xmd, zip.xmd, ... 7zip.xmd.
25730 2015-10-05 14:10:04+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
F-Secure Aquarius stopped.
25731 2015-10-05 14:10:04+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.6
Finished updating Aquarius engine databases.
25732 2015-10-05 14:10:37+01:00 Ex2013Svr SYSTEM F-Secure Anti-Virus 1.3.6.1.4.1.2213.12
The integrity of virus definition database update 2015-10-05_06 has been successfully verified.
25733 2015-10-05 14:10:45+01:00 Ex2013Svr SYSTEM F-Secure Content Scanner Server 1.3.6.1.4.1.2213.18.1
Can you explain what is going on?
Kind Regards
Paul HS
