To stay updated on your favorite discussions, please create an account or log in. Then, click the Bookmark icon to subscribe and receive notifications.

Warning: your FSAV PSB subscription expires in 363 days! Renew, enter keycode or postpone?

etomcat
etomcat W/ Alumni Posts: 1,172 Firewall Master

Dear F-Secure,

 

Please explain and if necessary, correct this weird phenomenon?

 

Thanks in advance, Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

 

***********************

 

fsav_psb_expires_in363_days.jpg

Comments

  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader

    Hello Tamas,

     

    We would need more information to investigate this behavior. Please proceed to open a support ticket with fsdiag.

    Could it be that there was some F-Secure home product(SAFE or FSIS) before hand on this machine?

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master

    Dear Ben,

     

    I have sent an e-mail to [email protected]

     

    Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

     

    EDIT:REMOVED DEDICATED EMAIL ADDRESS

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master

    Dear Ben,

     

    The related F-Secure support case ID is XXXXXXX.

     

    Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

     

    EDIT:REMOVED PII

  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader

    Hello Tamas,

     

    It looks like the fsdiag for one of the affected machine is missing in the mentioned case.

    Could you send it so that the agent investigating will have all the information already in the case?

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master

    Dear Ben,

     

    We are still waiting for an Fsdiag submission from the affected customer.

     

    Best Regards: Tamas Feher, 2F 2000 Kft., Hungary.

This discussion has been closed.