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Problem with uninstall conflict software

MohammadReza
MohammadReza Posts: 31 Security Scout
in Business Suite

Hi

I export FSCS12 from PM with uninstall confilict softwares.

In my customer network, If I restart after manual uninstall eset endpoint antivirus and then install FSCS every thing is good and they haven't any problem. But If I install FSCS msi package and while f-secure uninstalled eset, after restart windows cannot boot. 

(we Install FSCS 12 on 50 computer and 48 computer connot boot after restart - we had to user restore point or install windows again.)

Is there any solution?

can we have a package that force restart after uninstall conflict software and after restart start to install f-secure?

Thanks

Comments

  • matt2111
    matt2111 Posts: 4 Security Scout

    First, you need to uninstall Eset using Eset Uninstaller Tool, check this link 

    http://support.eset.com/kb2289/?viewlocale=en_US

     

    Then, you can install FSCS

     

    Regards,

     

    Manuel

  • MohammadReza
    MohammadReza Posts: 31 Security Scout

    Thank you Manuel, But we cannot do this solution on more than 800 computers, and they can't send uninstall task from eset remote administrator.

    Is there any solution to send a task to uninstall from active directory?

     

    Regards,

    Reza

  • Ben
    Ben Posts: 664 Cybercrime Crusader

    Hello MohammedReza,

     

    It seems that one of your colleague opened a support ticket concerning this type of issue in December. Please refer to the support ticket and reply made by our support agent on the problem.

     

    If the issue persist please reply directly on the ticket.

This discussion has been closed.

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