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Your computer is not protected

MohammedAli
MohammedAli W/ Alumni Posts: 4 Security Scout

Hi

 

After I install or upgrade  F-Seecure Clent Security Premium 12.0, it updates and then gives error "Your computer is not protected". When I click on "Status" there it shows Virus&Spyware and Schedule scanning as Malfuntion and Software updater has a yellow sign. It works fine for few seconds when we restart the F-secure Management Agent Service adn again back to square one wih same errors.

 

Waht is the solution for this error(s)?

Is there any patch/update to fix this?

 

I have also posted screen shots. Kindly check it. Hope to get a solution for this soon.

 

Thanks

 

 

Fsecure error 1.PNG

 

Fsecure error.PNG

Comments

  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader

    Hello MohammedAli,

     

    As @MohammadReza mentioned, you most likely installed the offload scanning agent on your physical machines or forgot to set a SRS server to support this function. 

     

    This component is meant to be installed on virtual workstation and in use with SRS servers.
    https://www.f-secure.com/en/web/business_global/products/security-for-virtual-cloud-environments
    http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/160

     

    Offload Scanning Agent can be installed in order to offload malware scanning and content reputation checking to a dedicated server running F-Secure Scanning and Reputation Server. This allows to minimize the performance impact to virtualization infrastructure.

     

    In order to solve this issue, you unfortunately need to uninstall and reinstall the impacted clients, without this component OSA.

  • MohammedAli
    MohammedAli W/ Alumni Posts: 4 Security Scout

    Hi Reza,

     

    Appreciate your help!!! Your suggestion was helpful. The issues is fixed now.

     

    Thank you

  • MohammedAli
    MohammedAli W/ Alumni Posts: 4 Security Scout

    Dear Mohammed Reza

     

    Appreciate your support!!! Your solution has fixed the issue.

     

    Thanks

  • MohammedAli
    MohammedAli W/ Alumni Posts: 4 Security Scout

    Dear Ben,

     

    The issue is fixed. I followed Mr. Mohammed Reza's soultion.

     

    Thank you.

This discussion has been closed.