Problem with scan operations managed by policy manager console 12

giorgiocol78

Hi 

 

We have a problem with a feature of  Fsecure Policy Console 12 - when we try to start a antivirus scan on a managed client , this operation does not start on the client  and , on the policy console , we see a message indicating that the operation is still in progress.

 

On the client , opening log registry file , we see the message:

 

F-Secure Management Agent  1.3.6.1.4.1.2213.11.1.15

F-Secure Management Agent failed in an internal operation. Setting the policy variable 1.3.6.1.4.1.2213.12.1.111.2.100.100.50 (error=-505) was not successful. If the problem persists, please contact the system administrator.

 

In the policy console, we see that policy variable 1.3.6.1.4.1.2213.12.1.111.2.100.100.50  is referred to excluded objects list  but we cannot understand how to solve the problem - we have tried to disable / modify Exclude objects list but we have still the problem

 

What can we do ?

 

Thank you

 

Giorgio

 

 

Vad

Hello Giorgio,

 

What F-Secure Client Security version do you have?

 

Best regards,

Vad

giorgiocol78

Hi 

 

We have this version:  

 

F-Secure Client Security 12.00 build 648

Vad

Thanks, the version is up-to-date. Please contact support. We need more detailed information for investigation.

 

Best regards,

Vad