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CSP 12.10 not working with Windows 10 PRO

mentorr
mentorr Posts: 2 Security Scout
in Business Suite

Hello,

I tried to install F-Secure Client Security Premium 12.10 at Windows 10 PRO and everything goes OK until the setup tries to remove temporary files and then shows popup which says "f-secure client security premium 12.10 setup wizard ended prematurely". User has administrative privileges, there is no other security software even windows defender is switched off.

 

Installation package was exported two times from two other machines with Policy Manager 12.10.

 

Give me some help.

Comments

  • Ben
    Ben Posts: 664 Cybercrime Crusader

    If no other error message is displayed then we would need to check the logs of the target workstation.

     

    Could you open a support ticket and provide an fsdiag of the affected client.

  • mentorr
    mentorr Posts: 2 Security Scout

    I have opened a support ticket no. XXXXXXX but i cannot make fsdiag because installation currupt and dont make any changes in OS (no folders no files)

     

    EDIT: REMOVED PII

  • Ben
    Ben Posts: 664 Cybercrime Crusader

    You can find our standalone version of fsdiag tool on our ftp.

  • RobertoSilvaChu
    RobertoSilvaChu Posts: 33 Junior Protector
    Hi, you can check the sidegrade log to verify if dont have any software conflicting F-Secure installation.

    The log files you can find in:
    C:\ProgramData\F-Secure\Logs\sidegrade

    Best Regards,

    Roberto Chu
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