To stay updated on your favorite discussions, please create an account or log in. Then, click the Bookmark icon to subscribe and receive notifications.

Windows 10 and Client Security Premium 11.60...

Options
Aquaflow
Aquaflow W/ Alumni Posts: 11 Security Scout

I have been upgrading systems from Windows 7 to Windows 10 and the CSP client 11.61 seems to function normal post upgrade.  I just installed a new system with W10 and tried to put this client.  Is 11.61 compatable with a clean install of 10?

 

 

Comments

  • RobertoSilvaChu
    RobertoSilvaChu W/ Alumni Posts: 33 Junior Protector
    Options

    Hi,

     

    To Windows 10, its recommended uses CS 12.10 instead CS 11.xx, because the CS11.xx into Windows 10 its not approved by F-Secure:

     

    Supported plataforms for Client Security 11.xx:

    Operating systems

    • Microsoft Windows XP (32-bit editions only)
    • Microsoft Windows Vista (all 32-bit and 64-bit editions)
    • Microsoft Windows 7 (all 32-bit and 64-bit editions)
    • Microsoft Windows 8 and 8.1 (all 32-bit and 64-bit editions)

    Supported plataforms for Client Security 12.10:

    Operating systems

    •     Microsoft Windows Vista (all 32-bit and 64-bit editions)
    •     Microsoft Windows 7 (all 32-bit and 64-bit editions)
    •     Microsoft Windows 8 and 8.1 (all 32-bit and 64-bit editions)
    •     Microsoft Windows 10

    If the Windows shows BSOD or anything same, the F-Secure will not give any support because its not approved. So its really recommended you update to 12.10.

     

    Best Regards,

     

    Roberto Chu

  • Aquaflow
    Aquaflow W/ Alumni Posts: 11 Security Scout
    Options

    Great! How do I get it? I have sent emails to sales with cust info, but nothing...

    Is F-Secure still a live product? If so, why doesn't someone from sales reach out to me?

    Clay Goss, Aquaflow Pump and Supply

    xxx-xxx-xxxx

    xxx@xxx.com

     

    EDIT: Removed Personal Identification Information

  • RobertoSilvaChu
    RobertoSilvaChu W/ Alumni Posts: 33 Junior Protector
    Options

    Hi,

     

    You need  contact with your reseller (who sold the F-Secure to you) and send to him your old license (where have the version 11.60 - Its a PDF file where have all information about your product, such as you company name, who sold to you the F-Secure, number of licenses, etc) and he will check your information and regenerate the new license and send to you.

     

    If you dont bought F-Secure by reseller, my suggest is contact directly F-Secure and do the same step:

    - Send to F-Secure your "old" license and ask for the new license.

     

    Best Regards,

     

    Roberto Chu

This discussion has been closed.