FSPM high load and no updates

Steven_

Hello,

 

we have problems with our policy manager 12.31.7971,  last update 2017-04-23_06..

 

high load 25% bwserver.exe

 

 

C:\ProgramData\F-Secure\Logs\FSAUA\fsaua.log

 

[ 4152]Fri Apr 28 10:57:56 2017(3): Agent shutting down
[ 4152]Fri Apr 28 10:57:56 2017(2): AUA fsus_uninit(), upstreamer_started:0
[ 4152]Fri Apr 28 10:57:56 2017(2): uninitialize_upstreamer, started: 0
[ 5024]Fri Apr 28 10:57:56 2017(3): Migrated files to portless: total 0, skip 2, errors 0
[ 5024]Fri Apr 28 10:57:56 2017(3): F-Secure Automatic Update Agent for WIN32 9.02.106: Agent started
[ 4840]Fri Apr 28 11:02:57 2017(2): Connecting to fsbwserver.f-secure.com (no BW proxy, no HTTP proxy)...
[ 6772]Fri Apr 28 11:03:01 2017(3): Database 'hydralinux' version '1493368201' db_size '14899788', free '13778464768'
[ 6772]Fri Apr 28 11:03:01 2017(3): Downloaded 'F-Secure Hydra Update 2017-04-28_01' - 'hydralinux' version '1493368201' from fsbwserver.f-secure.com, 14899788 bytes (343683 bytes downloaded)
[ 6652]Fri Apr 28 11:03:01 2017(3): Database 'hydrawin' version '1493368258' db_size '13981312', free '13770829824'
[ 6652]Fri Apr 28 11:03:01 2017(3): Downloaded 'F-Secure Hydra Update 2017-04-28_01' - 'hydrawin' version '1493368258' from fsbwserver.f-secure.com, 13981312 bytes (608 bytes downloaded)
[ 4840]Fri Apr 28 11:03:02 2017(2): Update check completed successfully.
[ 4840]Fri Apr 28 11:03:21 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 7108]Fri Apr 28 11:03:42 2017(3): Installation of 'F-Secure Hydra Update 2017-04-28_01' : Success
[ 4840]Fri Apr 28 11:06:25 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 4840]Fri Apr 28 11:09:19 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 4840]Fri Apr 28 11:12:17 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 4840]Fri Apr 28 11:15:11 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 4840]Fri Apr 28 11:18:05 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 4840]Fri Apr 28 11:21:00 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 4840]Fri Apr 28 11:23:53 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 4840]Fri Apr 28 11:26:49 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 4840]Fri Apr 28 11:29:44 2017(3): Installation of 'F-Secure Aquarius Update 2017-04-28_04' : Failed, will retry
[ 5024]Fri Apr 28 11:31:37 2017(3): Agent shutting down
[ 5024]Fri Apr 28 11:31:37 2017(2): AUA fsus_uninit(), upstreamer_started:0
[ 5024]Fri Apr 28 11:31:37 2017(2): uninitialize_upstreamer, started: 0
[ 7164]Fri Apr 28 11:31:38 2017(3): Migrated files to portless: total 0, skip 2, errors 0
[ 7164]Fri Apr 28 11:31:38 2017(3): F-Secure Automatic Update Agent for WIN32 9.02.106: Agent started

 

Steven

MJ-perComp

Most likely you have a corrupt Aquarius basis, so that FSAUA is constantly retrying to apply the Update.
While it would be interesting to identify the root cause I expect a rare case where during a shutdown an update was not finished propperly.

perform a "chkdsk c: /R" from commandline and reboot (will take a while), this will fix problems in the disk stucture.
After restart download & start ftp://ftp.f-secure.com/support/tools/FSAUA-Reset/fsaua-reset.exe, to reset the Databases in AUA. They will be reloaded from the server.

 

Report back.