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Latest critical updates for Win 10 causes BSOD / INACCESSIBLE_BOOT_DEVICE

MarekR
MarekR Posts: 3 Security Scout
in Business Suite

Hi!

 

 We are having problems with couple of customers using Software Updater (both on Client Security Premium and on PSB). After the recent updates computers become inaccessible. INACCESSIBLE_BOOT_DEVICE. Have tried all the tricks in the book but seems like the only solution would be reinstall the whole computer. Any of you have had the similar issues recently or a few solving tips? I contacted the support to open a ticket as well. My guess is that its related to this update - https://support.microsoft.com/en-us/help/4022725/windows-10-update-kb4022725 

Comments

  • edv-service
    edv-service Posts: 3 Security Scout

    We have the same problem.

    INACCESSIBLE_BOOT_DEVICE

    We need a solution please. 10% of our PCs got this problem. we had to reinstall them.

     

    thx in advance.

  • MHei
    MHei Posts: 4 Security Scout

    We have same problem too. Today multiple computers failed to boot with same error. All the computers were updated to Creators Update. I have made SR to F-Secure about this issue.

  • MarekR
    MarekR Posts: 3 Security Scout
    Thanks! Got at least one computer to System Restore with this. Can now suggest others to try this aswell.
  • MHei
    MHei Posts: 4 Security Scout

    Thank you! This works for restoring computer to latest Restore Point.

  • Ben
    Ben Posts: 664 Cybercrime Crusader

    Hi all,

     

    We just added the following article regarding this problem. 
    https://community.f-secure.com/t5/Known-Issues-in/Blue-Screen-of-Death-BSoD-after/m-p/95259#M44

  • etomcat
    etomcat Posts: 1,172 Firewall Master

    Dear Ben,

     

    Considering the centrally cloud-controlled nature of FSAV PSB, would it be possible to temporarily banish Windows 10 computers from using the "Software Updater" functionality, so they cannot hurt themselves while F-Secure and Ivanti-Shavlik staff are troubleshooting, fixing the underlying issue?

     

    Thanks in advance, Yours Sincerely:

    Tamas Feher, Hungary.

  • MarekR
    MarekR Posts: 3 Security Scout

    You can actually turn it off and thats whats suggested at the moment.

  • Raido111
    Raido111 Posts: 3 Security Scout

    Good to see that suggestions are working and PC's are geting fixed. I'm tring to understand what has caused the issue at the first place and if F-Secure software updater is related to it at all. This dopic is seems to be up allready from the beginning of June https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_install/cant-update-to-windows-10-16215-inaccessible-boot/182f4e5d-98c1-4673-bce4-00ef23bb499d . It seems to be related.

     

     

     

  • jpa1
    jpa1 Posts: 2 Security Scout

    Good point, as I wrote earlier I have encountered this same problem couple of times earlier this year. I took these photos in May and as system restore shows it was Critical Windows update that messed up the computer. So perhaps it was not f-secure in this older case? Who knows.. But anyway the symptoms were exactly same. Windows version was build 1607

     

    in_acc.png

     

    So there might be multiple causes for this.. And just one of them might be F-Secure. I would also like to see what's the real reason behind this.

  • PTC
    PTC Posts: 3 Security Scout

    About 10 more computer today. Please, can this fix soon!

  • MHei
    MHei Posts: 4 Security Scout

    Hi,

     

    I have also more defective computers after yesterdays updates! I tought this issue was fixed already...

  • MJ-perComp
    MJ-perComp Posts: 669 Firewall Master

    @Ben

     

    F-Secure is on it already.

  • nobodyknows
    nobodyknows Posts: 4 Security Scout

    any updates of this issue ?

  • PTC
    PTC Posts: 3 Security Scout

    We have repaired whole morning new affected computers today. These were broken this morning. We need repair immediately for this to prevent BSOD computers.

  • MJ-perComp
    MJ-perComp Posts: 669 Firewall Master

    We are also waiting for responses.

    Luckily each machine can be repaired without any data loss or reinstallaton, but there will be no automatic repair.

     

    The situation is as it was in the earlier incidents:
    uninstalling the stuck updates from recovery mode resolves the issue, but not the cause.

     

     

  • Almost_An_Admin
    Almost_An_Admin Posts: 1 Security Scout

    I got this too, again. Few months back I was able to remove the pending updates using DISM, fixing the issue. Not this time, now I get error 0x800F082F.

     

    Is there any way to fix this without reinstalling the devices?

  • PTC
    PTC Posts: 3 Security Scout

    Use system restore, it works mostly. But if not, threre is solution

  • MJ-perComp
    MJ-perComp Posts: 669 Firewall Master

    I was able to recover using the DISM, certainly with the new files that are involved.
    I removed all files and patches that were "just" installed or in the queue, not only the pending ones.


    Try reverting more patches and updates always from the last.
    Maybe that helps.

     

  • MJ-perComp
    MJ-perComp Posts: 669 Firewall Master

    To prevent from this to happen my best advise today is as follows:

    As windowws updater in Windows 10 can not be turned off, not even temporary the only option that comes to my mind is to add an exclusion to SWUP "PRODUCT=Windows". This should leave any Windows related patch/update ignored. But make sure that Windows Updates is propperly working.

     

    I have not yet tested this and I am not sure if SWUP will continue to report on the excluded software, so that we at least know if something goes wrong. But it is much better than having locked systems and still better than "turn SWUP off".

     

  • nobodyknows
    nobodyknows Posts: 4 Security Scout

    Could I only disable windows 10 updates, I havent had any cases with windows 7 or 8.

    or does this problem include windows 7 and 8 to ?

  • MJ-perComp
    MJ-perComp Posts: 669 Firewall Master

    AFAIK: Windows Vista & W10 are designed to not allow a user (even with administrative rights) to disbale Windows Update without tweaking (hints can be found in the web). Lots of other services rely on it. Some updates would not even work.

     

    But in the end we need a soulution, that works out of the box.

  • nobodyknows
    nobodyknows Posts: 4 Security Scout

    Hi

    Is this under investigation or do I need to create a own ticket about this same issue ?

    seems like nothing have happends in couple of weeks now.

     

    Think f-secure should concentrate on this issue when it´s a big problem for so many people, getting harder to convince f-secure customers why they should use f-secure when it messes up their computers time to time.

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Hello nobodyknows,

     

    We are now working on a fix for this issue with priority. Hopefully, it will be published in the channel soon, for all clients with Software Updater module.

     

    Best regards,

    Vad

  • MJ-perComp
    MJ-perComp Posts: 669 Firewall Master

    Not precisely.
    It is not F-Secure messing up, but badly designed patches from MS. F-Secure is not in control when the problem is caused (MSI is), but OTOH SWUP initiated the installation.

    Discovering a potential dangerous situation is not easy, so avoiding it from the beginning is th only option. Only that MS/Windows insists on beeing the only master of updates is tricky and needs careful testing.

     

This discussion has been closed.

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