F-Secure Manager Antivirus Database update failed

stefan3

Hello,

 

I have a F-Secure manager on a dedicated Windows 2003 virtual machine.

Since 17. July it can't install F-Secure Aquarius updates. I tried to download

But the other updates are working.

 

I downloaded current "fsdbupdate9.exe" and execute it. It says "Successfully installed latest updates". But in the F-Secure Manager console it says the virus definitions are from the 17. July.

 

What can be the reason?

 

Regards

Stefan

Vad

Hello Stefan,

 

I guess, you mean F-Secure Policy Manager? What version do you have?

You can start from some simple things:

- Check free disk space (should be 2-3Gb at least).

- Restart the server.

- Run fsaua reset tool.

If this will not help, please, contact support. We will need diagnostics information from your server for analysis.

 

Best regards,

Vad

stefan3

Hello Vad,

 

Yes, you are right I have the F-Secure Policy manager 12.31.

 

There is enough disk space.And I restarted the server several times.

The faua reset tool helped. (I didn't know about it before.) After a restart he installed the updates. And it looks good now.

 

Thanks for your help

Stefan

MJ-perComp

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@stefan3 wrote:

The faua reset tool helped. (I didn't know about it before.)

And I would prefer if it never existed for public download, but R&D would have found the root cause.

 

my2ct.