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FSAVCS causes SSL/TLS errors during Visual Studio login, need to find policy item to change.

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etomcat
etomcat W/ Alumni Posts: 1,172 Firewall Master

Dear All,


If the presence of F-Secure Client Security 12.3 causes SSL/TLS errors upon Microsoft Visual Studio Express login attempt on some computers, what could be the policy item difference causing this?

 

I only know the problem occurs on schoolroom computers with a generally "stricter" policy set, while teachers' computers with a more relaxed policy work fine. The sysadmin doesnt't want to relax PCs used by pupils and wishes to find a pinpoint solution or a settings change instead.

 

Thanks in advance, Yours Sincerely:

Tamas Feher, Hungary.

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  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader
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    Hello Tamas,

     

    There could be several reasons for such issues. Is it acceptable for you to provide to our support fsdiags from teacher's computer and from pupil's computer for checking?

     

    Best regards,

    Vad

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master
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    Dear Vad,

     

    The customer's sysadmin alleges the Microsoft Visual Studio login TLS connection error is caused by engaging the "Adult category - disallowed" setting under Browsing Protection, as seen in the attached screenshots.

     

    Permitting access to adult content category makes the problem go away. P0rn however, cannot be allowed on student-use computers for legal reasons, so please suggest a solution for this weird situation.

     

    Thanks in advance, Yours Sincerely: Tamas Feher, Hungary.

     

    ***********************

     

    VS2013_Fsecure.jpg

     

    VS2013_ssl_tls_error.jpg

  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader
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    Hello Tamas, 

    Would you happen to know where does the Visual studio login goes ?

    If not please submit an fsdiag to our labs so we can retrieve the URL that is wrongly rated as adult and correct its rating. 

  • etomcat
    etomcat W/ Alumni Posts: 1,172 Firewall Master
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    Dear Ben,

     

    The customer's sysadmin reported they needed to add "visualstudio.com" to Trusted Sites list to solve the problem, so that should be the site producing a false "Adult" blocking.

     

    Yours Sincerely: Tamas Feher, Hungary.

  • Ben
    Ben W/ Alumni Posts: 664 Cybercrime Crusader
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    Hi Tamas, 

     

    I reported that to our Lab. I'll keep you updated.

This discussion has been closed.