Error when installing exported MSI file fsss 14.00
Hello,
I would like to update F-secure from fsess 12.12 to fsss 14.00 version. I try to install from exported MSI file but unfortunatelly installation stopped and I have error 1603 in Windows event viewer. I already installed on many other machines without any issue. Only one machine where instalaltion stuck.
What may cause the mentioned problem?
Thanks in Advanced
Comments
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Hi Pand
Which server version do you have?
Some of the older servers you would need to install a newer C Runtime (https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows) and the Windows Patch KB2999226 in the cases that I have seen.0 -
Hi Clive,
Thank you for support.
I try to install on Windows Server 2008R2. I know that 2008 is not supported but on 2008R2 should be OK. I have already installed on other 2008R2 servers.
I will check updates.
regards,
Pand
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Checked kpdate KB2999226 and I can confirm that is installed on my machine.
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Have you checked C Runtime Environment as well?
the same issue can be seen here https://community.f-secure.com/t5/Business-Suite/Client-Security-14-xx-Server/ta-p/1193954 -
Hi,
C Runtime Environment installed as well.
regards,
Pand
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If this issue still persists with the pre-requisites, I would recommend running an FSDiag and submitting it to F-Secure through a ticket for further investigation.1
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Many thanks for you suggestion!
I already created ticket for investigation purpose.
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