Policy Manager Virus definitions out of date

Hi,

I have recently installed a fresh Policy manager using 11.10.49586. I am just testing at the moment before moving all 700 clients from our our policy manager. I have one client which seems to be collecting its updates from Fsecure as the policy manager's Virus, Spyware and Deepguards updates all say N/A.

I have left the server running for over 2 days and these updates/definaitions do not seem to be changing.

Is there a way to force the server to update its definaitions?

Thanks

Jed

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Jedflash

Thanks that's worked.

Jouni

Hello Jed,

One thing to try would be restarting F-Secure Automatic Update Agent(FSAUA) and F-Secure Policy Manager Update Server(FSAUS) services.

If this didn't fix the problem, please collect fsdiag from the server and provide it to our support when opening a support request:
https://www.f-secure.com/en/web/business_global/support/support-request

Jedflash

Hi,

The clients AV seems to be up to date - if i select summary for the computer the sections under "virus protection for workstations" is recent: 2014-12-09_04 .

Its the AV definations on the policy manager - all of them say N/A in RED.

Any ideas?

I can hit the internet on the computer so no problems there.

Cheers

Jed

Ben

You can always run the fsdbupdate on the impacted client.