As part of the transition towards WithSecure from F-Secure Business, we will be making some significant changes to our IT infrastructure during the weekend of 18.3.2023 to 20.3.2023.
Some of these changes will have temporary impact on our products and services.
During the weekend, we will be fully moving our email systems to the new withsecure.com domain. The changes include, but are not limited to, a temporary delay in incoming emails. This affects all mailboxes at WithSecure.
Simultaneously, we are removing the old @f-secure.com email addresses. Customers and partners are advised to only use the replacement @withsecure.com email addresses. All @withsecure.com addresses are already operational.
We ask that our partners and customers are patient during this period.
In some cases, this change in emails will also have an additional effect on some services:
Elevate to WithSecure (Elements Endpoint Detection and Response)
During the maintenance period, requests to Elevate to WithSecure from the EDR portal will be delayed.
While the button will still be clickable, the actual elevation request will be queued for later delivery. Once the email-related changes are complete, the elevation request will be delivered to our team, and acted on.
We will add a message in the EDR section of the Elements Security Center to remind users of this during the maintenance period.