Endpoint Protection

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I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements user account?
Issue: I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements business user account?Resolution: You can reset your password by clicking on "Forgot password?" on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…
Is it expected to have both F-Secure and WithSecure services running for Elements Agent?
Issue: Is it expected to have both F-Secure and WithSecure services running when WithSecure Elements Agent is installed on a Windows computer? Some Elements Agent related services are still running under the "F-Secure" name on the Windows devices. Resolution: Yes, it is expected to have both WithSecure and F-Secure named…
I am not able to create a new WithSecure Elements company account for a new customer with the current subscription key in the Elements Portal
Issue: When trying to create a new company account with an WithSecure Elements Endpoint Protection (EPP for Computers or for Servers) subscription key in the Elements Portal, user receives the following error: Subscription not found Resolution: There are a couple of different reasons why a subscription key might not work…
I receive error "Could not find subscription key" while adding a subscription key to a company account in the Elements Endpoint Protection portal
Issue: Receiving error "Could not find subscription key" when adding subscription key to an Elements Endpoint Protection company account.Resolution: Check that the subscription key code you ordered is correct for the account you have. If you have a Company Managed subscription key and the company account is placed under a…
Importing an WithSecure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal?Resolution: You can follow the steps below to export the WithSecure Client Security 14.x or 15.x host policy using the Policy Manager Console:* Log in to the Policy Manager Console *…
Installation of WithSecureElements Agent shows "check that your internet connection is working" error after entering subscription key
Issue: Installation of WithSecure Elements Endpoint Protection Agent shows "Check that your internet connection is working and try again" error after entering the subscription key during installation.Resolution: If you are connected to the internet and still getting the "Check that your internet connection is working and…
Moving WithSecure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current WithSecure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product?Resolution: The ws_oneclient_logout tool allows you to log out from the Elements Agent on the device, so that you can re-enter the…
Licensing and activation in Office 365/Microsoft 365 was blocked by Browser Protection/Web content control in Endpoint protection
Issue: Licensing and activation in Office 365/Microsoft 365 are being blocked by Browsing protection/Web content control. Resolution: Following domains/URL are necessary for Microsoft365/ Office365. Browsing protection category sometimes consider those as Webmail/SNS/Entertainment/etc depending on the site reputation…
No test report sent when Security Events source is used for Elements Email notification and report
Issue: When user has set the report data source to be "Security Events" for the Elements Endpoint Protection portal's "Reports > Email notification and report" feature, no email is sent at all when user clicks the Send test report button. Resolution: The reason why Send test report doesn't send an email when Security…
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
Issue: No company listed in the Organizations drop-down list after clicking Add rule on the Automated actions page in the Elements portal's Security Configurations > Automated actions page. The list is blank or empty.Resolution: This issue is most likely caused by the browser cache. To fix the issue, you can try these…