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F-Secure Elements Endpoint Protection Agent installation on Windows host fails between 80 to 99%
Issue: I am trying to install Elements Endpoint Protection Agent (EPP for Computers and EPP for Servers) on a Windows host and it failed between 80 to 99%. In fsdiag, NetworkInstaller.log displays the following entry: *E: MsiMessageCallback: MSI: Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start. Verify…
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When trying to create a new Elements administrator user account in the management portal, admin receives error "the email address is already in use"
Issue: When trying to create a new Elements administrator user account, the management portal gives the error message informing that email address is already in use even though the account does not exist in the database. User has had a Elements administrator user account before but it has been deleted or removed…
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Unable to edit or make changes to profile settings in the Elements Endpoint Protection portal
Issue: Elements Endpoint Protection (EPP for Computers and EPP for Servers) settings profiles can not be modified in the PSB Portal * Most settings simply state if they are on or off, there are no switches to change the state * You can make changes to firewall rules, but there is no option to save and publish to the…
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How to block users from downloading a specific file format with Elements Endpoint Protection?
Issue: How can I block the download of a specific file type, for example MP4 or EXE, with Elements Endpoint Protection (EPP for Computers or EPP for Servers)? Resolution: EPP for Computers and EPP for Servers have the Browsing Protection feature called Content Type Filtering, which can be used to block specific content…
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Why is the Password for uninstallation shown as an asterisk in the Elements Endpoint Protection Portal device profiles?
Issue: Why is the Password for uninstallation shown as an asterisk in the EPP for Computers and EPP for Servers profiles? How can an administrator view the password for uninstallation for devices which have Elements Agent installed? Resolution: The F-Secure Elements Endpoint Protection Portal does not store the…
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Unable to uninstall Elements Endpoint Protection from Windows / Mac, getting error: "Uninstallation is not allowed"
Issue: I am trying to uninstall F-Secure Elements EPP for Computers (Computer Protection for Mac) from my Windows or MacOS computer, but I get the error notification: "Uninstallation is not allowed, Settings do not allow local uninstallation. Contact your administrator." Resolution: This is due to the Elements Endpoint…
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How to reset two factor authentication (2FA) for a F-Secure Business Account (Elements, Partner Portal) user account if the mobile device with the authentication application has been lost
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center or Partner Portal . How can the 2-step authentication be reset? Elements product portfolio includes the following portals: * F-Secure Elements Endpoint…
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Can I install F-Secure Endpoint Protection on Amazon WorkSpaces Windows 10 and Office 2016 Bundle with an EPP for Computers subscription?
Issue: Can I install F-Secure Endpoint Protection on Amazon WorkSpaces Windows 10 and Office 2016 Bundle with an EPP for Computers subscription? Resolution: No, F-Secure EPP for Computers cannot be installed on Amazon WorkSpaces Windows 10 and Office 2016 Bundle. Instead, you will need an F-Secure Elements EPP for…
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Elements Endpoint Protection DataGuard Ransomware access control blocks C:\Windows\System32\svchost.exe
Issue: We are getting lot of Ransomware access control alerts caused by Elements Endpoint Protection feature DataGuard, which is blocking C:\Windows\System32\svchost.exe What is the root cause of this? Resolution: Ransomware access control is a DataGuard feature, which provides the user the ability to safeguard important…
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Connection Control banner showing to all users on an RDS or Terminal Server when the feature is enabled with Elements EPP for Servers
Issue: When running F-Secure Elements EPP for Servers on an Microsoft RDS server, where multi user can login to this RDS host, F-secure Connection Control banner is shown for all users on the RDS host F-secure Connection Control banner prompts all connected users when one user goes to a banking web page, with the F-secure…