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F-Secure Elements Endpoint Protection Application Control rule "Block rare and unknown files in Temp folder" blocks an application
Issue: Elements Endpoint Protection (EPP for Computers or EPP for Servers) Application Control rule "Block rare and unknown files in Temp folder" or "Block rare and unknown files in Downloads folder" blocks an application from running. How to create an Application Control exclusion to allow the application to run?…
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F-Secure Computer Protection is reporting GUTS2 is not connected.
Issue: F-Secure Computer Protection is reporting GUTS2 is not connected. Resolution: Ensure that our URLs / Domain address are white-listed in your Network premises firewall/router and so do also on the workstation. Hence this will help the workstation to connect to our GUTS2 network, in order to fetch the required updates…
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Subscription termination or cancellation request for an Elements subscription
Issue: Customer or reseller partner would like to cancel a WithSecure Elements subscription, how to cancel? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner, you can terminate a license through the…
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How do I download and install F-Secure Elements Endpoint Protection products?
Issue: How can I download and install Elements Endpoint Protection products: * EPP for Computers (Windows, Mac OS) * EPP for Servers (Windows, Linux) Resolution: Follow the steps below to download and install F-Secure Elements Endpoint Protection products: * Log in to Elements Endpoint Protection Portal* EMEA (PSB1) *…
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How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?
Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal? Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Protection Portal * Go…
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For how long are the items stored in quarantine by F-Secure Elements Endpoint Protection?
Issue: For how long does F-Secure Elements Endpoint Protection (EPP for Computers and EPP for Servers) store files in quarantine and can this time period be adjusted or changed? Is it possible to empty the quarantine of a device remotely from the Elements Endpoint Protection Portal? Resolution: The quarantine storage is…
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Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal
Issue: Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal. Resolution: Proceed to contact F-Secure Order Services directly via email and provide them the following information below for deletion: * Company name * Customer number * Subscription key If you are…
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F-Secure Elements Agent shows "could not verify the subscription code" error during installation
Issue: As a user enters the subscription key during installation of Elements Agent (EPP for Computers or EPP for Servers), they receive an error message saying "Could not verify the subscription code. Try again later". Resolution: Check that all the licenses are not in use. * Log in to F-Secure Elements Security…
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How to exclude specific software updates from Software Updater in F-Secure Elements Endpoint Protection?
Issue: How to create an exclusion for a certain software update with the F-Secure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update.…
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PSB 12.x Clients have reached end of support
As part of our ongoing plans to update our portfolio, over the last couple of years we have created modern versions of our Windows products for PSB. As we have replacements that provide even more protection, this means that the older versions are no longer supported. In fact, support for PSB Workstation Security, PSB…