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Unable to validate license after removing a computer from the F-Secure Elements EPP portal
Unable to validate license after removing a computer from the F-Secure Elements EPP portal Symptoms A license key is no longer valid or not recognized or already in use when trying to validate a license after installation of F-Secure Elements EPP products. Diagnosis Removing a computer from the F-Secure Elements EPP…
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Manual Scanning does not allow to scan mapped network drives/shares
Manual Scanning does not allow to scan mapped network drives/shares Symptoms The manual scanning does not allow to scan mapped network drives/shares. Diagnosis When you log into Web Console, it does not load the full user profile. Therefore, you cannot scan a network drive or share from the manual scanning page. Solution…
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Unable to activate Freedome for Business through the activation email
Unable to activate Freedome for Business through the activation email Symptoms The user has received a new email to download and activate the Freedome for Business app. However, the activation link does not work. Diagnosis If the user has previously already installed the app through the same activation link, the…
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Recipients are not listed for quarantined attachments that are blocked in real-time
Recipients are not listed for quarantined attachments that are blocked in real-time Symptoms Recipients are not listed for quarantined attachments that are blocked in real-time. Diagnosis If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine…
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Installing F-Secure Elements EPP for Servers fails or the installation does not show up in the F-Secure Elements EPP portal if the root certificates are not up to date
Installing F-Secure Elements EPP for Servers fails or the installation does not show up in the F-Secure Elements EPP portal if the root certificates are not up to date Symptoms The installation of F-Secure Elements EPP for Servers fails or does not show up in the F-Secure Elements EPP portal if the root certificates are…
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Scanning big folders does not disinfect found malware if scanning is interrupted
Scanning big folders does not disinfect found malware if scanning is interrupted Symptoms When you are scanning big folders and the scanning is interrupted, the found malware is not disinfected. Diagnosis When a manual scanning task that was started from Web Console is interrupted, the preconfigured actions may not take…
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Installing Password Protection on Windows
Installing Password Protection on Windows Before installing Password Protection, make sure you have a valid subscription and installation key. * In the email that you received, click Windows to download the installer. * Run installer file to start the installation, and follow the instructions on screen. * When the…
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How to log in to the F-Secure Elements Endpoint Protection portal and set up two-factor authentication
How to log in to the F-Secure Elements Endpoint Protection portal and set up two-factor authentication Instructions on how to log into the F-Secure Business Account portal. With the F-Secure Business Account portal, you are able to log in to both the F-Secure Elements Endpoint Protection portal and the F-Secure Elements…
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How can I exclude certain software updates from the Software Updater in F-Secure Elements EPP portal?
How can I exclude certain software updates from the Software Updater in F-Secure Elements EPP portal? In the portal, you can exclude Microsoft and Java software updates from our Software Updater by using a keyword and a Bulletin ID. Note: Exclusions only apply to manual updates. If you do not already have a profile,…
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Syncing and connecting devices for Password Protection
Syncing and connecting devices for Password Protection You can sync your Password Protection passwords between devices by connecting these devices. To connect devices, you need to generate a synchronization code from an existing Password Protection client. * Click Connect devices. * Type in the 8-digit synchronization…