-
Setting "list of files to be excluded from scan inside archives" not working
Setting "list of files to be excluded from scan inside archives" not working The setting "list of files to be excluded from scan inside archives" is not working for Anti-Virus for Microsoft SharePoint. This issue manifests itself in the following way: Despite the fact that you have specified in the setting that files…
-
Company account creation moved from the F-Secure Elements Endpoint Protection portal to the Partner Portal
Company account creation moved from the F-Secure Elements Endpoint Protection portal to the Partner Portal This is information for F-Secure Elements Endpoint Protection partners. The Partner Portal provides an agile platform for partner ordering, and it is now the only portal where partners can create accounts. Whenever…
-
How Content Filtering works in F-Secure Elements Endpoint Protection
How Content Filtering works in F-Secure Elements Endpoint Protection Content Filtering is a feature in the F-Secure Elements Endpoint Protection portal located within the Browsing Protection tab. Content Filtering allows you to block web content based on the file type; for example, .swf, .jar, .exe. The feature works as…
-
Resetting a passcode from the F-Secure Elements Endpoint Protection portal fails on devices running on Android 7 and newer
Resetting a passcode from the F-Secure Elements Endpoint Protection portal fails on devices running on Android 7 and newer Symptoms Resetting a passcode from the F-Secure Elements Endpoint Protection portal fails on devices running on Android 7 and newer, except for Samsung devices. Diagnosis Google has removed support…
-
Unable to validate license after removing a computer from the F-Secure Elements EPP portal
Unable to validate license after removing a computer from the F-Secure Elements EPP portal Symptoms A license key is no longer valid or not recognized or already in use when trying to validate a license after installation of F-Secure Elements EPP products. Diagnosis Removing a computer from the F-Secure Elements EPP…
-
Manual Scanning does not allow to scan mapped network drives/shares
Manual Scanning does not allow to scan mapped network drives/shares Symptoms The manual scanning does not allow to scan mapped network drives/shares. Diagnosis When you log into Web Console, it does not load the full user profile. Therefore, you cannot scan a network drive or share from the manual scanning page. Solution…
-
Unable to activate Freedome for Business through the activation email
Unable to activate Freedome for Business through the activation email Symptoms The user has received a new email to download and activate the Freedome for Business app. However, the activation link does not work. Diagnosis If the user has previously already installed the app through the same activation link, the…
-
Recipients are not listed for quarantined attachments that are blocked in real-time
Recipients are not listed for quarantined attachments that are blocked in real-time Symptoms Recipients are not listed for quarantined attachments that are blocked in real-time. Diagnosis If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine…
-
Installing F-Secure Elements EPP for Servers fails or the installation does not show up in the F-Secure Elements EPP portal if the root certificates are not up to date
Installing F-Secure Elements EPP for Servers fails or the installation does not show up in the F-Secure Elements EPP portal if the root certificates are not up to date Symptoms The installation of F-Secure Elements EPP for Servers fails or does not show up in the F-Secure Elements EPP portal if the root certificates are…
-
Scanning big folders does not disinfect found malware if scanning is interrupted
Scanning big folders does not disinfect found malware if scanning is interrupted Symptoms When you are scanning big folders and the scanning is interrupted, the found malware is not disinfected. Diagnosis When a manual scanning task that was started from Web Console is interrupted, the preconfigured actions may not take…