-
How to reset biometric key device registration in the Elements Security Center portal?
Issue: How to reset biometric key device registration in the Elements Security Center portal? For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA) Resolution: Here are the steps on how to reset the biometric keys for a device: *…
-
How to enable or disable Tamper Protection feature for Elements Endpoint Protection?
Issue: How to enable or disable Tamper Protection feature for Elements Endpoint Protection? Resolution: How to enable or disable Tamper Protection: * Log in to the Elements Endpoint Protection Portal * Go to the Security Configurations on the left menu * Go to the Profiles page * Click on the profile you want to edit * Go…
-
How to enable debug logging for Elements Agent for Mac
Issue: How to enable debug logging for Elements Agent for Mac? Resolution: * Click the WithSecure icon in the top-right corner * Click on the hamburger menu in the Elements Agent user interface and select Preferences * Go to the Support tab in preferences * Click Enable debug logging * Open System settings from the dock *…
-
How to disable TLS version 1.0 and 1.1 for Elements Connector in Windows
Issue: How to disable TLS versions 1.0 and 1.1 for Elements Connector? Resolution: You may refer the below steps to disable the TLS 1.0 and 1.1 encryption by using Windows registry editor: * Run Windows Registry Editor (Regedit) as administrator. * Create the following string registry key:* For Elements Connector (Windows)…
-
How to remove duplicate Browsing Protection by F-Secure extension from browser for Elements Endpoint Protection?
Issue: After installation of the new Browsing Protection by WithSecure browser add-on / extension, how to make sure that the old Browsing Protection by F-Secure extension is removed from the browsers, so that it doesn't create a pop-up notification for the user to enable the extension? Resolution: For Firefox, you may try…
-
I receive error "Could not find subscription key" while adding a subscription key to a company account in the Elements Endpoint Protection portal
Issue: Receiving error "Could not find subscription key" when adding subscription key to an Elements Endpoint Protection company account. Resolution: Check that the subscription key code you ordered is correct for the account you have. If you have a Company Managed subscription key and the company account is placed under a…
-
Elements Mobile Protection Network protection (VPN) functionality greyed out and cannot be enabled
Issue: Mobile Protection Network Protection (VPN) functionality shown as OFF in the user interface and is no longer be available to be enabled or turned on. Resolution: It is by design that the Network Protection feature is greyed out and cannot be enabled in the Elements Mobile Protection user interface. VPN functionality…
-
How can I change an Elements subscription from Partner Managed to Company Managed or vice versa?
Issue: How to change an Elements (EPP, EDR, Protection for Microsoft 365 or Vulnerability Management) subscription type from Partner Managed to Company Managed or from Company Managed to Partner Managed. This could apply to the following scenarios: * You're a company buying the product from a reseller and you want to…
-
Why is the Browsing protection extension name still "Browsing protection by F-Secure" for Elements products
Issue: Why is the Browsing protection browser extension or add-on still named "Browsing protection by F-Secure" for Elements Endpoint Protection products? Resolution: WithSecure products will switch to using the "Browsing Protection by WithSecure" browser extension in early March 2024. You can read more about this change…
-
Elements portal malware protection status shown as "Broken ACS" for a device
Issue: When looking at the Malware protection column on the Elements Endpoint Protection portal's Devices page, the status for one or more devices is shown as Broken ACS. Overall protection shows "Malware issue" status when the device's details are viewed. Locally in the Elements Agent user interface, status is shown as…