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When creating a company account, Elements Endpoint Protection portal displays "Invalid subscription key. TX-ID: 0000-<randomalphanumeric>" error
Issue: When trying to create a company account in the Elements Endpoint Protection portal, there is an error "Invalid subscription key." Resolution: There are multiple situations that can cause this error message: * You are using the incorrect subscription key (there can be a typo). * You are using the subscription key in…
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How to uninstall Elements Agent if Tamper Protection feature is enabled?
Issue: When the Tamper Protection (Resource protection) feature enabled on a device, how can the Elements Agent be uninstalled if Tamper Protection is blocking the uninstallation using uninstallation tool and a local user is not allowed to use the Windows apps and features function to uninstall Elements Agent? Resolution:…
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Elements Endpoint Protection Tamper Protection blocks an application and an alert is sent to the Security Events page in the portal
Issue: When Elements Endpoint Protection Tamper Protection (Resource Protection) feature is enabled, an application / software / process is blocked and Tamper Protection alerts logged in the Security Event -page in Elements Endpoint Protection portal. Example of alert shown on the Security Events page: Alert source: Tamper…
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How to remove a device in the Elements Security Center?
Issue: How to remove an Elements EPP for Computers or EPP for Servers device in the Elements Security Center? How to release a license? Resolution: You can remove devices from the Elements Security Center by following the steps below. Once a device has been removed from the Elements Security Center, the license it was…
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Failed login to Elements Security Center - Error Missing Authentication Token
Issue: Unable to login to the Elements Security Center portal. Error message: "Missing Authentication Token" Resolution: This notification can appear if you use any of the old URL addresses to try to access the portal. Try to login using the following updated URL : https://elements.withsecure.com/ Article no: 000042334
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How to create a DeepGuard exclusion for Elements Endpoint Protection?
Issue: How to exclude a file, folder or application that is incorrectly blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) DeepGuard feature? Resolution: If a file, that you are sure to be safe, is being blocked by DeepGuard, you can exclude a file or folder from all security measures by…
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How can I disable or turn off all security features of WithSecure Elements Endpoint Protection for Computers and Servers?
Issue: How can I disable, deactivate or turn off all security features of of WithSecure Elements Endpoint Protection (EPP for Computers and EPP for Servers)? Resolution: By default a local user is not allowed to turn off all security features. You will need to allow this from the profile that is in use on the device. How…
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Elements Endpoint Protection is unable to remove the infection found inside an archive automatically, no action was taken
Issue: Elements Endpoint Protection portal's Security Events-tab shows a new event found during Manual / Scheduled scanning flagged for "Action required", but the threat description shows that no action was taken. Resolution: If the detection shows that a harmful / malicious file has been located inside an archive file…
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Information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged to Elements Endpoint Protection portal
Issue: An information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged for Elements Endpoint Protection (EPP for Computers or EPP for Servers) on the Security Events page in the Elements Endpoint Protection portal What does this block…
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How to automatically remove devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature?
Issue: How to automatically remove Elements EPP for Computers or EPP for Servers devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature? Resolution: You can choose to automatically delete the devices which have been offline long enough. Once a device has been deleted and removed…