-
Trojan:W32/GenInflated.B infection shown for PowerAutomateDesktop adaptivecards.dll
Issue: Elements Endpoint Protection portal's Security Events page shows Trojan:W32/GenInflated.B infection name for: * C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\DeliveryOptimization\Cache\6b9a4d43-a587-4b92-882f-398e6d291cb5\content.bin\[50] PowerAutomateDesktop-11.2401.31.0-x64.msix\[1]…
-
How to prevent a local user from creating exclusions for Elements Endpoint Protection?
Issue: How to forbid a local user from creating real-time scanning or DeepGuard exclusions for Elements Endpoint Protection (Elements EPP for Computers or Servers)? Resolution: You can block or disallow a local user from creating or adding new exclusions in the local Elements Agent user interface by changing a few settings…
-
Reformatted device is duplicated in the Elements Endpoint Protection portal after reinstalling Elements Agent
Issue: After reformatting a device and reinstalling Elements Agent, the device is duplicated in Elements Endpoint Protection portal. The Elements Endpoint Protection portal's Devices page shows two devices with the same name. One device is in offline status, but the physical device is actually online. How to reinstall…
-
Elements Endpoint Protection host device is not visible in the Elements Endpoint Protection portal
Issue: After installation of Elements Agent on a computer, Elements EPP for Computers or EPP for Servers host device is not listed on the "Devices" page in the Elements Endpoint Protection portal. Why is the device not found on the "Devices" page? Resolution: Follow this checklist to check that all is OK: * Verify that…
-
When creating a company account, Elements Endpoint Protection portal displays "Invalid subscription key. TX-ID: 0000-<randomalphanumeric>" error
Issue: When trying to create a company account in the Elements Endpoint Protection portal, there is an error "Invalid subscription key." Resolution: There are multiple situations that can cause this error message: * You are using the incorrect subscription key (there can be a typo). * You are using the subscription key in…
-
How to uninstall Elements Agent if Tamper Protection feature is enabled?
Issue: When the Tamper Protection (Resource protection) feature enabled on a device, how can the Elements Agent be uninstalled if Tamper Protection is blocking the uninstallation using uninstallation tool and a local user is not allowed to use the Windows apps and features function to uninstall Elements Agent? Resolution:…
-
Elements Endpoint Protection Tamper Protection blocks an application and an alert is sent to the Security Events page in the portal
Issue: When Elements Endpoint Protection Tamper Protection (Resource Protection) feature is enabled, an application / software / process is blocked and Tamper Protection alerts logged in the Security Event -page in Elements Endpoint Protection portal. Example of alert shown on the Security Events page: Alert source: Tamper…
-
How to remove a device in the Elements Security Center?
Issue: How to remove an Elements EPP for Computers or EPP for Servers device in the Elements Security Center? How to release a license? Resolution: You can remove devices from the Elements Security Center by following the steps below. Once a device has been removed from the Elements Security Center, the license it was…
-
Failed login to Elements Security Center - Error Missing Authentication Token
Issue: Unable to login to the Elements Security Center portal. Error message: "Missing Authentication Token" Resolution: This notification can appear if you use any of the old URL addresses to try to access the portal. Try to login using the following updated URL : https://elements.withsecure.com/ Article no: 000042334
-
How to create a DeepGuard exclusion for Elements Endpoint Protection?
Issue: How to exclude a file, folder or application that is incorrectly blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) DeepGuard feature? Resolution: If a file, that you are sure to be safe, is being blocked by DeepGuard, you can exclude a file or folder from all security measures by…