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WithSecure Elements EPP firewall is blocking RDP access for computers
Issue: RDP connections for computers are being blocked by WithSecure Elements Endpoint Protection (EPP) firewall. Resolution: The default WithSecure Office (open) firewall rules blocks RDP connection. If you have a current profile where Firewall rule allows RDP access, select the list of devices and assign the profile…
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Licensing and activation in Office 365/Microsoft 365 was blocked by Browser Protection/Web content control in Endpoint protection
Issue: Licensing and activation in Office 365/Microsoft 365 are being blocked by Browsing protection/Web content control. Resolution: Following domains/URL are necessary for Microsoft365/ Office365. Browsing protection category sometimes consider those as Webmail/SNS/Entertainment/etc depending on the site reputation…
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The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center
Issue: * The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center. What goes wrong with the user on the device in this case? * The issue "Device at risk due to accounts for which password is not required" is showing up in the dashboard in…
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How to create or generate a WSDIAG diagnostics file on a Windows computer?
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. * Click on the Windows Start button * In the list of apps, click on WithSecure * Click on WithSecure Support tools * Click Run diagnostics * Once completed, it generates a file…
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How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?
Issue: How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) * Client Security * Server Security * Atlant * Elements Vulnerability…
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How to transfer existing Elements Endpoint Protection installations from one Elements company account to another
Issue: * User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another * How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account? * I have setup the…
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How to change device name in the Elements Endpoint Protection Portal
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Endpoint Protection Portal? Resolution: Follow these steps to change device name in the Elements Endpoint Protection Portal: * Log in to…
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How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal?
Issue: How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers? Resolution: * Log in to the Elements Endpoint Protection Portal * Go to the Profiles page * Select the profile you want to edit * Go to the Software…
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How to create an Elements Endpoint Protection profile that blocks all internet sites except for selected sites
Issue: How to create a profile for Elements Endpoint Protection (EPP for Computers and EPP for Servers) that blocks every internet website (URLs) except for allowed or whitelisted pages? Resolution: You can block everything except allowed sites by following these steps: * Log in to the Elements Endpoint Protection Portal *…
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How does Network drive scanning work with Elements Endpoint Protection?
Issue: How does the network drive scanning work? Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…