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How to use F-Secure Endpoint Proxy with Software Updater
How to use F-Secure Endpoint Proxy with Software Updater F-Secure Endpoint Proxy, also referred to as Policy Manager Proxy (PMP) is provided by F-Secure to minimize the bandwidth usage while downloading updates to the clients with F-Secure Elements Agent installed. This proxy caches software installation packages. If the…
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How to transfer an F-Secure Elements Endpoint Protection subscription to a new device?
Issue: How to transfer or move an Elements Endpoint Protection (EPP for Computers or EPP for Servers) subscription from an old device to a new device? Resolution: To transfer a license from an old device to a new device, you will need to remove the old device from the Elements Endpoint Protection portal to release the…
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Why enable automatic Software Updates in Elements EPP?
You should keep your software up-to-date. You wouldn’t drive your car without servicing it. Good housekeeping should be extended to your computers, too. The Ponemon Institute has found in their research that most data breaches (57%) are caused by attackers exploiting a known vulnerability that has not yet been patched.…
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How to install Elements Mobile Protection to Android or Apple iOS mobile devices?
Issue: How to install Elements Mobile Protection to Android or Apple iOS mobile devices from the Elements Endpoint Protection portal? Resolution: Elements Mobile Protection does not feature an upgrade path from PSB Mobile Security or PSB Freedome for Business. The PSB Mobile Security or PSB Freedome for Business apps need…
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F-Secure Elements Endpoint Protection client does not take the new expiry date into use after subscription key was renewed
Issue: F-Secure Elements Agent (EPP for Computers or EPP for Servers) does not take the new expiry date into use after subscription key is renewed. Resolution: * In the scenario whereby F-Secure Elements Endpoint Protection (Elements EPP for Computers or for Servers) subscription is renewed when a subscription is still…
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How to create a company account in the F-Secure Elements Endpoint Protection Portal
Issue: How do I create my company account in the F-Secure Elements Endpoint Protection Portal? Resolution: Follow the steps below to create your company account in the F-Secure Elements Endpoint Protection Portal: 1. In your F-Secure License certificate that was provided by your F-Secure Re-seller, verify to which F-Secure…
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F-Secure Elements EPP for Computers installation fails in a Windows 8 computer with error "This version of Windows is not supported"
Issue: F-Secure Elements EPP for Computers installation on a Windows 8 computer, fails with error "Check System Requirements, This version of Windows is not supported, please make sure you have the right operating system and service packs installed." Resolution: Only Microsoft Windows 7, 8.1 and 10 (all 32-bit and 64-bit…
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Error: "The verification code that you entered is incorrect" when entering two factor authentication code during Elements portal login
Issue: User has entered a valid 2-step authentication code from their mobile authentication application, but receive "The verification code that you entered is incorrect. Try again." error when trying to login to the F-Secure Elements portals. Resolution: If you have entered the correct code within the allowed time frame…
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F-Secure Elements Endpoint Protection product installation fails with error: "You cannot use the subscription key you entered for this computer anymore."
Issue: When installing an F-Secure Elements Endpoint Protection product (Elements EPP for Computer or for Servers), user encounters an error about the subscription key they are trying to use: * Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact…
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Searching a string within a device name is not working for Device search in the Elements Endpoint Protection portal
Issue: When I try to search a device (e.g. EXAMPLE-PC123) in the Elements Endpoint Protection portal by using characters in the end or inside of the string (e.g. PC123), there are no results found. I need to know the beginning of the name in order to find it. Resolution: The search functionality is doing search based on…