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How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?
Issue: How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) * Client Security * Server Security * Atlant * Elements Vulnerability…
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How to transfer existing Elements Endpoint Protection installations from one Elements company account to another
Issue: * User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another * How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account? * I have setup the…
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How to change device name in the Elements Endpoint Protection Portal
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Endpoint Protection Portal? Resolution: Follow these steps to change device name in the Elements Endpoint Protection Portal: * Log in to…
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How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal?
Issue: How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers? Resolution: * Log in to the Elements Endpoint Protection Portal * Go to the Profiles page * Select the profile you want to edit * Go to the Software…
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How to create an Elements Endpoint Protection profile that blocks all internet sites except for selected sites
Issue: How to create a profile for Elements Endpoint Protection (EPP for Computers and EPP for Servers) that blocks every internet website (URLs) except for allowed or whitelisted pages? Resolution: You can block everything except allowed sites by following these steps: * Log in to the Elements Endpoint Protection Portal *…
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How does Network drive scanning work with Elements Endpoint Protection?
Issue: How does the network drive scanning work? Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…
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How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal? Resolution: You can export the report the following way: * Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…
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How to exclude file extensions from Real-time scanning via the Elements Endpoint Protection portal?
Issue: How to exclude file extensions from WithSecure Elements EPP for Computers and for Servers Real-time scanning using the WithSecure Elements Endpoint Protection portal? Resolution: Follow these steps to create an Real-time scanning exclusion for specific file extensions: * Log in to the Elements Endpoint Protection…
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How to block users from downloading a specific file format with Elements Endpoint Protection?
Issue: How can I block the download of a specific file type, for example MP4 or EXE, with Elements Endpoint Protection (EPP for Computers or EPP for Servers)? Resolution: EPP for Computers and EPP for Servers have the Browsing Protection feature called Content Type Filtering, which can be used to block specific content…
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How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection in the portal?
Issue: How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection (EPP for Computers and EPP for Servers) in the portal? Resolution: The Advanced Network Protection feature is called Web Traffic Scanning in the Computer Protection PSB Portal profile. You can disable or enable it by…