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How to change device name in the Elements Endpoint Protection Portal
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Endpoint Protection Portal? Resolution: Follow these steps to change device name in the Elements Endpoint Protection Portal: * Log in to…
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How to exclude specific software updates from Software Updater in WithSecure Elements Endpoint Protection?
Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update…
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How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?
Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal? Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Security Center Portal:…
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How to create a company account in the Elements Endpoint Protection Portal
Issue: How do I create my company account in the Elements Endpoint Protection Portal? Resolution: Follow the steps below to create your company account in the Elements Endpoint Protection Portal: * In your License certificate that was provided by your WithSecure Reseller, verify your Elements subscription key. * After…
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How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal? Resolution: You can export the report the following way: * Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…
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How to create a custom Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?
Issue: * After installing Elements Agent (EPP for Computers or for Servers), VPN connection stopped working and is blocked by the Windows firewall. * How to create a custom Elements Endpoint Protection profile to allow the VPN connection? * Which ports need to be opened to allow PPTP, L2TP and IPSec VPN connection through…
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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as: * Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…
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How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
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How to create a DeepGuard exclusion for Elements Endpoint Protection?
Issue: How to exclude a file, folder or application that is incorrectly blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) DeepGuard feature? Resolution: If a file, that you are sure to be safe, is being blocked by DeepGuard, you can exclude a file or folder from all security measures by…
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How to disable TLS version 1.0 and 1.1 for Elements Connector in Windows
Issue: How to disable TLS versions 1.0 and 1.1 for Elements Connector? Resolution: You may refer the below steps to disable the TLS 1.0 and 1.1 encryption by using Windows registry editor: * Run Windows Registry Editor (Regedit) as administrator. * Create the following string registry key:* For Elements Connector (Windows)…