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How to report or submit a false positive or false negative in F-Secure Messaging Security Gateway (MSG)
Issue: Submitting a False positive or False negative for MSG Resolution: This article explains how you can send false spam positives and false spam negatives to Proofpoint for further analysis. Both administrators and end users can report false positives and false negatives. For end users, the administrator must first…
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Spam message has passed through Messaging Security Gateway (MSG) to a recipient
Issue: Recipients receive spam messages, why did Messaging Security Gateway (MSG) not block these spam messages? Resolution: If recipients receive spam messages, it could be because of the following potential root causes: 1. Low spam score (False Negative) Check spam scores from message headers. Look for "X-Proofpoint"…
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Title names are not being saved when creating or modifying a Branding template in MSG
Issue: After creating or modifying a Branding template, when adding the Title -information and clicking Save, the saving request keeps hanging (Saving... Please wait) and the Title -information is not being saved. Resolution: This happens if you are using empty spaces in the Title and also possibly when using different…
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Messaging Security Gateway (MSG) LDAP import profile is not removing users that are no longer in the Active Directory (AD)
Issue: The user repository in the Messaging Security Gateway (MSG) appliance contains a large amount of users that have been imported from Active Directory, but are no longer part of it. Can the appliance automatically remove users from its user repository as they are removed from Active Directory? Resolution: You can…
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MSG encryption and distribution lists
Issue: Does MSG message encryption work normally when sending emails from a distribution list? Resolution: Yes, sending from a distribution list has no effect on the MSG message encryption functionality. Article no: 000018149
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Messages in MSG quarantine missing from end user digest
Issue: Messages that have ended up in an MSG quarantine folder are missing from the end user digest / end user web. Examples of missing messages: * Message that has been wrongly categorized as spam * Message quarantined due to SPF fail Resolution: There are several possible explanations for this. The message could be…
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MSG Smart Search fails, errors about CloudSearch module reporting service unavailable and response code 503
Issue: Smart Search reports that search fails and there are repeated eid.general-errors in the MSG alert viewer The errors have the following rawlog-data: [] err src=admin mod=CloudSearch sub=getResults err="Service unavailable" [] err src=admin MISUtil::getIndexList failed. Response code: 503. url:…
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MSG alerts ROMB Battery is low and that Raid is in Write-Through Mode, Performance will be degraded
Issue: Messaging Security Gateway (MSG) appliance is reporting the following alerts: * crit eid.plinx.log.sel Battery ROMB Battery | Low | Asserted * err eid.plinx.raid Raid is in Write-Through Mode, Performance will be degraded. Resolution: These alerts are related to the RAID battery relearning and are completely normal…
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Missing intermediate certificate in MSG
Issue: Recipients of encrypted mails are receiving warnings about untrusted pages and/or certificates when attempting to view messages. Looking up the MSG address using an SSL checker gives the following type of reply: "The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain…
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Messaging Security Gateway - Sender receives permerror email notification
Issue: Email messages are delivered but the sender gets an empty permerror email notification from MSG. Resolution: The PermError condition means the sender published SPF record could not be verified. Permerror are usually caused by an incorrect SPF syntax or format error in the SPF record. You may advise the sender to…