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Console login error with Policy Manager using external MySQL database
Issue: Logging in to the Policy Manager Console returns an error message: "F-Secure Policy Manager Console cannot start: internal error. See Administrator.error.log for more information." The Administrator.error.log contains several SQL-related entries with "error code [1206]:The total number of locks exceeds the lock…
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WithSecure Linux Security 64 installation failed due to missing dependencies
Issue: After installing WithSecure Linux Security 64 the following error messages related to the missing dependencies is returned. Do you accept this license agreement? The license agreement text is available at /opt/f-secure/linuxsecurity/doc/LICENSE…
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How do I backup and restore the Policy Manager Server database?
Issue: How to backup and restore Policy Manager Server database ? Resolution: Read the following instructions completely before you start working on the server. If you want to keep the DNS name, just move h2db to the new host, stop the old host and start the new one. If you change the DNS name of the server, you must…
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Where can I find the WithSecure Policy Manager Server's management public key (admin.pub) used by clients to verify the validity of distributed policies?
Issue: Where can I find the WithSecure Policy Manager Server's management public key (admin.pub) used by clients to verify the validity of distributed policies? Resolution: You can export the public key (admin.pub) from the Policy Manager Console. To do so, follow the steps below: Method A - Export the key with the…
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How do I block specific extensions using “Disallowed Inbound Files“ for incoming, outgoing and Internal with F-Secure Email and server security?
Issue: * How to block specific extensions using “Disallowed Inbound Files“ for incoming, outgoing and Internal with F-Secure Email and server security. * I want to block only these extensions " *.doc *.docx *.docm *.xlx *.xlsx *.xlsm" for Internal email only, but not Outgoing or Incoming Resolution: Each mail route has its…
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How do I automate and schedule reports in Policy Manager?
Issue: How do I automate and schedule reports in Policy Manager? Resolution: You can configure Web Reporting to send regular reports by email to one or more recipients. To send the reports by email, you need to enter the mail server details in Policy Manager Console. To do this: * Select Tools > Server configuration and…
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How can I reset the host UID for Policy Manager Proxy?
Issue: When using image files to distribute product installations, how can I reset the host UID for Policy Manager Proxy to prevent duplicate hosts appearing in Policy Manager? Resolution: If you use image files to distribute product installations, you need to make sure that there are no unique ID conflicts. For Policy…
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How to collect quarantined files using Quarantine Dumper Tool
Issue: How to collect the quarantined files on an affected Windows machine using WithSecure Quarantine Dumper, and then submit the files for analysis. Resolution: Collect quarantined files using WithSecure Quarantine Dumper by following the instructions below: * Click on this link to download to a location of your choice,…
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How to find and delete infected emails in Outlook PST data files
Issue: How do I identify and remove the infected item(s) WithSecure has detected on a .PST archive (Outlook Data File)? Resolution: Follow the steps below to configure the scanning report to show additional information when an email is detected inside an Outlook PST file. These steps will help you to identify the email so…
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How to secure Remote Desktop Protocol (RDP)
Issue: * RDP Brute Force attack performed and Ransomware encrypted system or files * Technique commonly used by Crysis, Dharma, GandCrab ransomware. Resolution: * Use strong and long passwords* To avoid brute force attack on RDP, avoid using Dictionary word and simple password. Always use long password with combination of…