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What is DeepGuard?
Issue: What does the DeepGuard functionality in WithSecure products do? Resolution: DeepGuard monitors applications to detect potentially harmful changes to the system. DeepGuard makes sure that you use only safe applications. The safety of an application is verified from the trusted cloud service. If the safety of an…
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How to exclude a domain or specific website from Web Content Control disallowed site categories?
Issue: How to exclude a domain or specific website from Web Content Control disallowed site categories? The site belongs to a blocked category but users need to be able to access it. Resolution: If a website or domain has been assigned a category that the administrator wants to have as disallowed, the Trusted…
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A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked?
Issue: A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked? Resolution: If a website (URL) is blocked by Web Content Control, no alert will be sent to the Policy Manager alerts page. To send this…
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Transport Agent not available. Check the configuration of F-Secure Email and Server Security services and try again
Issue: * F-Secure Email and Server Security Microsoft Exchange transport agent can not be started after upgrading to version 14.00 * F-Secure Email and Server Security Web Console shows "Transport Agent status is not available. Check the configuration of F-Secure Email and Server Security services and try again."…
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How to manually download software updates using WithSecure Policy Manager?
Issue: WithSecure Policy Manager informs on the Software updates tab that a update package is required to be downloaded manually, how does this work in Software Updater? Resolution: F-Secure Policy Manager 14.30 or later now allows manually downloading software updates that cannot be downloaded automatically from vendors'…
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WithSecure Elements Device Control not blocking "write access" or "executable launching" on USB mass storage devices
Issue: * User attaches a USB mass storage device but Device Control does not block access to it. * Admin has disallowed writing to removable storage devices, this works correctly on USB thumb drives, however external USB disk drives can still be written to. How to ensure that writing to external disk drives is also blocked…
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Client Security or Server Security unable to connect to the Policy Manager Server after installing Server Security on the same server
Issue: The symptoms include * Clients are unable to download updates from the Policy Manager Server * Clients are unable to upload status information to the Policy Manager Server and will eventually show up in Policy Manager Console as disconnected hosts However, clients might still be able to download updates because in…
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Client Security or Server Security installation failed because Universal CRT is not installed.
Issue: * Universal CRT is not installed therefore Client Security or Server Security installation fails. * In Policy Manger Console, push installations result in the status error message: "Installation failed. MSI error code is 1603". * The following error can be seen in Windows Application Event Logs: "Product: F-Secure…
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Is it possible to create a read-only account to login into Policy Manager Console?
Issue: Is it possible to create a read-only account to login into Policy Manager Console? How to create an account to login to Policy Manage Console? Resolution: If you want to limit a user's access, you can add users with either admin or read-only access to Policy Manager. The process is described in this user…
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What are the network access requirements for F-Secure Linux Security 64 (LS 64) installation and normal operation?
Issue: The network access requirements for F-Secure Linux Security 64 (LS 64) installation and normal operation Resolution: Below are the requirements for network access when you install F-Secure Linux Security 6 as centrally managed mode: * HTTPS * *.fsapi.com * *.sp.f-secure.com * Policy Manager Server address…