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How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Our Customer Support may ask you to create and send a diagnostic file (WSDIAG) for further investigation. If the file size of your diagnostic file is larger than 10MB, it is too large to send by email. However, you can upload the file to our Customer Support's Dropzone by following the instructions below. Make sure that…
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New version of Elements Agent for Windows
A new version of the endpoint clients is available and our Early access program participants will start seeing it starting on 26.06.2025. Full availability starts one week later and takes some days to reach all customers. This release makes the Elements Agent version 25.3 available (internal version 25.3.159). The…
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New roles for managing access to XDR features
We are excited to announce the introduction of new roles designed to enhance the segregation of duties and permissions. This functionality is currently scheduled to be released on Monday 30th June. Who will get the roles? Moving forward, new users who have access to Endpoint Protection (EPP) features will not automatically…
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What's New in Elements - June 2025
Editor’s Highlights The Editor’s summer vacation period is starting, so this month’s What’s New in Elements is coming slightly earlier than normal, and only contains the updates for the first three weeks of June. The last week of June will be included in the next edition of What’s New in Elements, but for those curious…
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What's New in Elements - May 2025
Editor’s Highlights In-Product Trials available across the Elements portfolio Until now, if you wanted to try out a different part of the Elements portfolio of products, you needed to fill in a web form, or contact your partner. Now, you can order a trial version of another part of Elements easily and directly from the…
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New products and services launched at SPHERE25
As many of you are aware, we recently held our SPHERE25 event here in Helsinki, where we had many partners and customers attending. As part of the event, we launched several new products and services, and enhanced some existing ones, to further expand our Elements Cloud portfolio. Here is a brief summary of the new…
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In-Product Trials now available for other Elements Products
We are excited to inform you that it is now possible for existing customers to start trialling other parts of the Elements Cloud eco-system, directly from the Elements Security Center. And better still, these Trials are FREE for 30 days and you’re under no obligation to purchase! Getting Started To get started, click the…
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Introducing Exposure demo mode in the Elements Security Center
UPDATE 2025-05-28: The Exposure Management Demo mode is now live and available to all Elements users. To help our customers and partners to get familiar with Exposure Management capabilities in the WithSecure Elements Security Center, a new feature “Exposure demo mode” will be introduced later in May. Exposure demo mode is…
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What's New in Elements - April 2025
Editor’s Highlights We are currently gearing up to our annual SPHERE event for Partners, which will include the launch of some new products and services. Stay tuned for more information! Extended Detection and Response Endpoint Protection Elements Agent for Windows and Server updated A new version of the endpoint clients…
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New Feature: EDR - Smarter Suppression with Key Detection Awareness
We have introduced an enhancement to suppression logic that makes managing accepted behavior more efficient and accurate. As a reminder, a key detection is one which, on it’s own, would produce a new BCD (Broad Context Detection). A suppressed key detection indicates that the respective behavior has been suppressed by an…