Support Articles
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Customer Survey - Sustainability
WithSecure and Sustainability WithSecure is a company which aims to develop technology, and also take care of society and the world we live in. We believe that we can make a change by empowering our customers to adjust their settings in a responsible and informed manner. We want to provide visibility on the sustainability…
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Advanced Threat Analysis
This article is a placeholder.
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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as: * Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…
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August 2023
Editor’s Highlights WithSecure Products and macOS 14 “Sonoma” Unfortunately, we are not quite ready to support the new macOS 14 “Sonoma” version that Apple is releasing. You can find our current status and recommendations in our dedicated article Elements Security Center Uninstalled devices are now shown in Managed Removed…
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WithSecure and the MITRE “Turla” results
Background Information WithSecure participated in the 2023 MITRE ATT&CK Evaluation (“Turla”). This was the fifth time we have taken part in the evaluations, run annually by MITRE. MITRE Turla evaluation results can be found here What is MITRE Turla From MITRE: “Turla is a Russian-based threat group that has infected…
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WithSecure products and macOS 14 “Sonoma”
Updates 2023-09-29: Article updated with more information about Endpoint Protection 2023-09-26: Article updated to make parts more clear, addition of an FAQ section, and anticipated release schedule for clients High-level summary Apple will release macOS 14 “Sonoma” on September 26th 2023, and currently this version is not…
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Network addresses for WithSecure Products
For many customers, WithSecure products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which network addresses they allow their clients to connect to (“Egress control” or “outbound connections”), and it is mandatory that they allow…
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Network addresses for WithSecure on-premise products
For many customers, WithSecure products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which network addresses they allow their clients to connect to (“Egress control” or “outbound connections”), and it is mandatory that they allow…
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Unable to launch the F-Secure Policy Manager Console 15.30
Issue: The user is unable to launch F-Secure Policy Manager Console Resolution: To try to resolve this issue, try the following troubleshooting steps in order. 1. If the Policy Manager Console settings-file gets corrupted, Policy Manager Console might fail to start. To fix this issue, try deleting the following file.…
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Policy Manager Console 15.30 could not launch on a computer with NonVisual Desktop Access (NVDA) screen reader installed
Issue: NonVisual Desktop Access (NVDA) user is unable to start / run Policy Manager Console after upgrading to or installing version 15.30 Resolution: We have tested and found that Policy Manager Console 15.30 JRE is some how missing some accessibility support. While the R&D team is working on getting this fixed on the…