Troubleshooting
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Importing a security events JSON file into Microsoft Excel
If you have exported a security events JSON file from our system and want to import it into Microsoft Excel, this article is for you. If you want to export security events in CSV format to import it into Microsoft Excel, this article is for you. Through a straightforward example, we will show the proper method of importing…
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How to create an Elements Endpoint Protection Application Control exclusion rule
Issue: How to create or add an Elements Endpoint Protection Application Control exclusion rule if an application has been blocked for example by a default rule. Resolution: If an application has been blocked by an Application Control rule, you need to first check the block details from the Elements Endpoint Protection…
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Can WithSecure reset the secret key for Elements API connector?
Issue: Can WithSecure reset the secret key for Elements API connector? Resolution: WithSecure is unable to retrieve the secret key for you as it is confidential and as well it will only shown once on the page when it is created. The only alternate way is by deleting/removing the API client and recreate it back. You may…
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WithSecure Elements Endpoint Detection and Response: Exporting data to CSV from the Event Search view
WithSecure Elements EDR has launched new functionality in the Event Search view where you can export the data from the view into a comma-separated value (CSV) file. The exported data will align with how it is displayed in the portal – for example, if you have added/removed/reordered the columns then this will be the layout…
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DataGuard blocks Snipping Tool as svchost.exe on Windows devices
Issue: DataGuard blocks SnippingTool as svchost.exe on Windows 10 and 11 devices when taking screenshots with the tool. Allowing Snippingtool.exe does not solve the issue. Resolution: When you take a screenshot with Snipping Tool using the Win+Shift+S keyboard shortcut or with the print screen button, it takes the…
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Upcoming changes to the Elements Security Center
As you may have seen from our recent Elements Quarterly infoshare, we are currently implementing some changes to the Elements Security Center. These changes will simplify our customer’s lives when managing their security portfolio, and the Elements Security Center is a key part of that. A short history of WithSecure…
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Password requirements change
From Monday 18th December 2023 onwards, we will be changing the minimum requirements for passwords for WithSecure Elements. The new rules are: Must have at least 10 characters Must have a mix of upper and lower-case letters (A-Z, a-z) Must contain at least one numeric digit (0-9) Must contain at least one special character…
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October 2023
Editor’s Highlights Elements API support many response actions We’re excited to announce the launch of additional response actions in our production environment. These include: Assigning profiles Scanning for malware Displaying messages Enabling features such as debug logging Collecting diagnostic files These enhancements…
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Upcoming changes to WithSecure Elements client installations
Overview WithSecure will be introducing changes to our products and solutions, including client update mechanisms, starting in early 2024. This will affect all WithSecure Elements products that are installed to endpoints such as workstations, servers, and mobile devices. The changes also introduce new server addresses…
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WithSecure Elements and Multi-Factor Authentication
Why Multi-Factor Authentication is important Multi-factor Authentication (MFA), sometimes interchanged with the term “Two-factor Authentication” or 2FA, is a method of increasing security during the login process to systems. This is something that many software and service vendors already use to increase the security of…