-
Identity Responses now available for Elements Identity Security
We are happy to announce that we have introduced Identity Response actions for Elements Identity Security. Response is a vital aspect of any XDR solution to preventing significant impacts from cyberattacks. Therefore, Identity Response is a critical component of Elements Identity Security. Response actions provided by the…
-
Getting a message of "Refresh permissions to Exchange to support the latest features and improvements" on Elements Collaboration Protection portal. What needs to be done to solve this?
Issue: Getting a message of "Refresh permissions to Exchange to support the latest features and improvements" on Elements Collaboration Protection portal. What needs to be done to solve this? Resolution: You need to revisit the Microsoft consent popup by disconnecting and reconnecting Exchange on our Collaboration…
-
EDR sensor for Windows endpoint is shown as disabled in Elements security Center
Issue: EDR Sensor Disabled is shown in Elements Security Center even after uninstall/re-installation. Resolution: Giving following permission to registry in administration right. Registry HKEY_USERS\S-1-5-20\SOFTWARE\Microsoft\SystemCertificates\CA Permission “Local Service” and “Network Service” This is most probably…
-
WithSecure Technical Support Engineer Elements portal access during a support request
Issue: When opening a support request to WithSecure, a Technical Support Engineer may access your Elements company account when handling a support request. Resolution: When opening a support request to WithSecure, the Technical Support Engineer handling your request may need to access your Elements company account to…
-
Release to Manufacturing: Elements Agent for Mac 24.6
We have released a new version of the Elements Agent for Mac, version 24.6. This version fixes an issue which sometimes caused product initialisation to fail. The new version will be installed and taken into use automatically. No administrator action is required.
-
Release to Manufacturing: Client Security for Mac 16.02
We have released a new version of Client Security for Mac. This version fixes an issue which caused product initialisation sometimes to fail. Please refer to the Changelog for further information on features and supported platforms. The installation package can be downloaded from the link below and selecting the "macOS"…
-
What's New in Elements: November 2024
Editor’s Highlights Extended Detection and Response Endpoint Protection Elements Agent for Windows: version 24.6 A new version of the endpoint clients is available. This release makes the Elements Agent version 24.6 available (internal version 24.6.339). The endpoints automatically upgrade, without a reboot. Features:…
-
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Issue: When a user goes to a HTTPS website with their web browser, they get an ERR_SSL_PROTOCOL_ERROR and a message that says the site is not secure. Resolution: The ERR_SSL_PROTOCOL_ERROR occurs because the WithSecure Elements Browsing Protection or Connection Control feature has blocked access to the site, but you do not…
-
Security Events reported User name does not reflect what is reported in the Windows Event viewer
Issue: When looking at an forwarded Windows system event from the Events > Security Events page in the Elements portal, the reported user name shown in the Details drop-down does not match what is reported in the file downloaded using the Event XML: Download XML link or the system event itself when looked locally from the…
-
Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64
Issue: A warning message is being displayed when installing Linux Security 64 on the Linux server, which warns that the current version of the installer is about to become obsolete at the end of 2024 and asks to update the version as soon as possible. Resolution: This warning message is expected if you have created the…