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Client Security or Server Security DeepGuard blocks application despite the file SHA-1 hash and file path is excluded
Issue: After the file SHA-1 hash and file path is excluded in Client Security or Server Security versions 14 or 15, DeepGuard continues to block the application. Resolution: You can exclude a file or folder from Real-time scanning and Deepguard by following the steps below: * Log into Policy Manager Console * Click…
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Client Security or Server Security is not able to connect to Policy Manager Server
Issue: Client Security or Server Security is not able to connect to Policy Manager Server. Consequently, the client is unable to auto register itself to the Policy Manager Server and cannot download policies or upload status-information. Resolution: To troubleshoot similar connectivity issues, open the following file on…
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Client Security or Server Security unable to connect to the Policy Manager Server after installing Server Security on the same server
Issue: The symptoms include * Clients are unable to download updates from the Policy Manager Server * Clients are unable to upload status information to the Policy Manager Server and will eventually show up in Policy Manager Console as disconnected hosts However, clients might still be able to download updates because in…
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Client Security and Server Security cannot connect to Policy Manager via reverse proxy
Issue: Client Security and Server Security are not connecting to Policy Manager via reverse proxy or proxy. Resolution: Please use Policy Manager Proxy. Policy Manger is not internet application, but internal network application. Client Security and Server Security cannot connect to Policy Manager via reverse proxy or…
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Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager?
Issue: Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager? Resolution: DeepGuard exclusions for WithSecure Client Security, Server Security and Email and Server Security products support wildcards for DeepGuard exclusions. Follow these…
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Devices are getting blocked. How can I grant access to specific devices on Policy Manager?
Issue: My devices are getting blocked. How can I grant access to specific devices on Policy Manager? Resolution: You can set rules to allow a specific device while all other devices under the same class are blocked. You need to know the hardware ID of the device that you want to allow before you can create a rule that…
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Does Policy Manager Console have activity logging (audit trail / auditing)?
Issue: Does Policy Manager create and maintain an audit log for user and admin activity? For example for these events: * User login / logoff * Host deletion / add / rename events * Policy sub-domain deletion / add / rename events * Change of policy settings Resolution: The Policy Manager Server logs can be found in the…
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Does Policy Manager support Windows Management Instrumentation (WMI) Integration?
Issue: Windows Management Instrumentation (WMI) Integration with Policy Manager for Windows Resolution: Policy Manager supports Windows Management Instrumentation (WMI) Integration. See this user guide for more…
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Email and Server Security Upgrade Best Practices You Should Know
Issue: * How to install F-Secure Email and Server Security 15.00? * Why I cant push install F-Secure Email and Server Security 15.00 using Policy Manager Console? * For step 8 , do I need a domain and username ? What format is required? Resolution: Before planning any upgrade, it is highly recommended to check release…
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Email and Server Security Web Console login prerequisites
Issue: I am unable to log in to the F-Secure Email and Server Security Web Console after product installation Resolution: You can check that the server supports 'Windows Authentication: * On the taskbar, click Server Manager. * In Server Manager, click the Manage menu, and then click Add Roles and Features. * In the Add…