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How to configure a persistent data storage or volume for downloaded signatures on Atlant ?
Issue: Following the guide at: https://gallery.ecr.aws/withsecure/atlant How to configure a persistent data storage/volume for downloaded signatures. Especially during development/testing phases it is quite useless to load signatures over and over again on every container restart? Resolution: To just map a local directory…
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Policy Manager Server loses contact to Active Directory (AD) and AD user accounts are unable to login to Policy Manager Console
Issue: Policy Manager Server temporarily loses contact to the Active Directory (AD) Server. This causes the AD user accounts to be at some times unable to log in to Policy Manager Console. User gets error: com.fsecure.fsa.SessionStartException: Cannot connect to the server: authorization failed because the specified user…
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How to report or submit a false positive or false negative in Messaging Security Gateway (MSG)
Issue: Submitting a False positive or False negative for MSGResolution: This article explains how you can send false spam positives and false spam negatives to Proofpoint for further analysis. Both administrators and end users can report false positives and false negatives. For end users, the administrator must first…
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Scanning failure with an error of "file is on a different filesystem" for crossing filesystem boundaries in Linux Security 64 when running the manual scan using "fsanalyze" command
Issue: Scanning failure with an error of "file is on a different filesystem" for crossing filesystem boundaries in Linux Security 64 when running the manual scan using "fsanalyze" commandResolution: Basically, scanning for crossing filesystem boundaries (files on a different filesystem) is not allowed by default. Thus,…
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SSL server certificate could not be verified when logging to the Policy Manager Console using Active directory LDAPS in
Issue: I am not able to authenticate to Active Directory using LDAP or LDAPS, it give me a SSL certificate could not be verified error. Resolution: Troubleshooting steps:* Check if port is not specified, Policy Manager uses 389 for plain LDAP and 636 for LDAPS. Note: Policy Manager does not have any fallback logic, it…
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Unable to remove the Countercept MDR agent
Issue: Unable to remove the Countercept MDR agent Unable to install Countercept MDR agent due to older version of MDR agent Conflicting. Resolution: This article provides instructions on how to uninstall the Countercept MDR Agent on Windows, Mac, and Linux systems. Important Notes: * It is recommended to back up any…
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Windows Defender is uninstalled after installing WithSecure Server Security 15.10 on Windows Server 2016
Issue: Windows Defender was uninstalled after installing WithSecure Server Security 15.10 on Windows Server 2016. On ESS manual (SS should be the same as well) describes below. === After installing the product on Windows Server 2016 or newer, you need to explicitly disable or uninstall Windows Defender. ===…
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"Authorization failed because the specified user credentials are invalid" error message when logging in to Policy Manager Console
Issue: User get the following error message when trying to log in to Policy Manager Console: Cannot connect to server: authorization failed because the specified user credentials are invalid. Resolution: Firstly, users must not be members of the Active Directory group "Protected Users". This prevents them from logging on…
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"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
Issue: After Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319 are installed in Linux Security 64 and Atlant products respectively, a directory named "capricorn-linux64" are added. The full path are as follow: Linux Security 64: /var/opt/f-secure/baseguard/databases/capricorn-linux64.xxxxxxxxxx…
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"Customer number is invalid" error when registering or logging in to Policy Manager Console
Issue: "Customer number is invalid" error when registering or logging in to the Policy Manager Console. How to fix or troubleshoot the issue? Resolution: If you receive an error that the customer number you entered is no longer valid, check the following items: * Make sure that the customer number entered during…