Endpoint Protection

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Elements Connector cannot show welcome page after installation
Issue: Elements Connector cannot show welcome page after installationResolution: By changing Connector port can help to resolve this issue. To change Connector http/https port, you can change registry entry to unused number. > HKEY_LOCAL_MACHINE\SOFTWARE\WithSecure\ElementsConnector>HttpPortNum >…
Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Issue: When an Elements Connector's details are viewed in the Elements Security Center portal, the Status page shows the following error notification: * Connection to the update server(s) has failed: https://guts2.sp.f-secure.com Resolution: This error notification is to be expected. The https://guts2.sp.f-secure.com…
Device name is not updating to the new name in the Elements Security Center Portal after changing the computer's hostname locally
Issue: After changing locally a computer's hostname where Elements Agent (EPP for Computers or EPP for Servers) is installed, the device name is not updated to the new name in the Elements Security Center portal's Environment > Devices page. Resolution: If you have changed the hostname of a computer where Elements Agent is…
Elements Agent shows "could not verify the subscription code" error during installation
Issue: As a user enters the subscription key during installation of Elements Agent , they receive an error message saying "Could not verify the subscription code. Try again later". Subscription key can be for any of the following Elements products:* Elements Endpoint Protection (EPP for Computers and EPP for Servers) *…
Devices installed with Elements Endpoint Protection products are not appearing in the Endpoint Protection Portal Devices page when installed using MSI installer
Issue: When an administrator installs Elements Agent (EPP for Computers or for Servers) using .msi installer, the devices are not listed in the Elements Endpoint Protection portal Devices page.Resolution: There can be several reasons why the installation does not appear in the portal. * Elements Agent has not been…
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia?Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
Does Elements Agent have an "Early access to client software" feature to test upcoming features and product versions?
Issue: Does Elements Agent have an "Early access to client software" feature to test upcoming features and product versions? Resolution: We recommend assigning a small subset of endpoint devices to participate in the early access program. Selected workstations and servers receive updates approximately one week ahead of the…
Elements Endpoint Protection DataGuard feature is blocking applications after being disabled in the Endpoint Protection profile
Issue: * We've disabled DataGuard in the Endpoint Protection profile using the Elements Endpoint Protection Portal, but devices using the profile are still getting applications blocked by DataGuard. * Devices using another profile where DeepGuard is disabled entirely are not experiencing this issue. * We've tried disabling…
Elements Endpoint Protection DataGuard Ransomware access control blocks C:\Windows\System32\svchost.exe
Issue: We are getting lot of Ransomware access control alerts caused by Elements Endpoint Protection feature DataGuard, which is blocking C:\Windows\System32\svchost.exe What is the root cause of this?Resolution: Ransomware access control is a DataGuard feature, which provides the user the ability to safeguard important…
Elements Mobile Protection Network protection (VPN) functionality greyed out and cannot be enabled
Issue: Mobile Protection Network Protection (VPN) functionality shown as OFF in the user interface and is no longer be available to be enabled or turned on. Resolution: It is by design that the Network Protection feature is greyed out and cannot be enabled in the Elements Mobile Protection user interface. VPN functionality…