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Hello WithSecure Support, We are facing a widespread false positive issue on multiple Windows endpoints in our organization, caused by DeepGuard's behavioral detection engine. The component being blocked is the official Microsoft Office updater: File name: OfficeClickToRun.exe Version: 16.0.18827.20164 SHA1 hash:…
I submitted a sample of a false positive over a month ago, a file that F-Secure is detecting as a virus. It is from an installer of a legitimate software (Matlab). I have phoned and emailed and it is still not whitelisted. Can anybody here help? Number: 0XXXXXX Clients using F-Secure Client Security. Been told to post…
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