PSA/RMM Integrations Changelog

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PSA/RMM integrations 2026-07-02: Automated subscription provisioning for Halo PSA and Autotask PSA
Automated subscription provisioning for Halo PSA and Autotask PSA No more manual subscription setup. If you manage WithSecure™ Elements for your customers through Halo PSA or Autotask PSA, you can now skip the manual work of creating and updating customer organizations and subscriptions in the Partner Portal entirely — it…
PSA/RMM integrations 2026-06-25: agent installation logs
You can now check the RMM integration logs in the Elements Security Center when new Elements agent installations are made through the integration. This helps you verify that the integration is working. The logs can be found for each integration under Management > Integrations, and via "Logs" for each active integration.
PSA/RMM integrations 2026-06-16: Integration logs
We have released integration logs for evaluating how the PSA/RMM integration is working. This can be helpful in debugging your PSA/RMM integration health. You will find the integration logs from Elements Security Center, Management → Integrations .→ Logs, next to your PSA/RMM item.
PSA/RMM integrations 2026-06-16: PSA ticket type configuration
You can now control which kinds of security events create tickets in your PSA tool. Previously every supported event automatically opened a ticket; now each PSA integration can be configured to receive only the ticket types you care about. The currently supported event types are: * BCD — broad context detections * XM —…