Browser Protection Adwords

Hello,
I've installed F-Secure and the F-Secure Browser Protection by F-Secure yesterday on a computer who is using Adwords every day.
The installation of the browser protection prevents me to use the drop-down options in Adwords (
The moment i disable Browser Protection all of these options are working like they should.
Do you perhaps know of this issue of can you mark the problem as a bug?
Hope to hear from you.
Kind Regards,
Stefan Baan
Comments
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Hi Laksh,
The F-Secure product is: F-Secure Computer Protection (Business)
0 Like -
Hello,
I've seen that my issue was moved to an other topic, but that was the last notification i've received.
I hope the question was clear and if this issue is known or marked as a bug.
Hope to hear from you.
Kind Regards,
Stefan
0 Like -
Hello,
Did you try to disable different browsing protection features one by one and check which one breaks layout? Sounds like something which can be caused by "Show the reputation rating..." setting. Try with it disabled.
We will investigate this on our side
0 Like -
Hello,
On this PC no other Browser Protection is installed.
I will try to disable the option: 'Show the reputation rate' and let you know.
Hope you can find something.
0 Like -
Hi,
Its difficult to show exacly what is going wrong, because the screenshot only shows that moment.
The screenshot that i provide is in dutch, so i will give some enlightment:
1: Is the searchterm that cannot be dropped-down
2: Number clicks that cannot be dropped-down
3: Conversions that cannot be dropped-down
4: Date that cannot be dropped-down
0 Like -
Hi
In addition to the screenshot, can you provide also the full url of your screenshot's page (or at least the hostname + path part)? It seems that google adwords does not provide access to the management pages without creating a real ad campaign, so this is a bit challenging to debug.
-Jouni/F-Secure0 Like -
Hi,
You will find the URL of the full webpage below:
0 Like -
Hi Jouni,
Is there maybe a ETA known?
-Stefan
0 Like -
Hi
This fix had to be bundled with a larger protection framework update, which needs to be carefully tested in beta level before production release. I cannot give any exact ETA yet, but it should be latest by end of May when we have a new version of one of our other products going out. Sorry for any inconveniences caused by this.
-Jouni1 1Like -
Hi Jouni,
I was hoping if there is a ETA known.
Like to hear from you.
Stefan
0 Like -
Hi,
Thank you for your answer.
Does F-Secure automatic install this update?
And does F-Secure Online Safety also comes with F-Secure Computer Protection for Business?
0 Like -
Hi,
I've just reinstalled Browser Protection and see that the drop-down menus in Adwords are working correctly. So the problem is solved.
Thank you!
1 1Like