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Unknown object on PSB

Jussi72
Jussi72 Posts: 1 Security Scout
edited June 20 in Elements Endpoint Protection (EPP)

I installed Server protection to Windows server 2016. Server can communicate to PSB portal, but it is still unknown status. How I can debug this from PSB side or server side

Comments

  • Vad
    Vad Posts: 1,069 Cybercrime Crusader

    Hello Jussi72,

     

    You can try to check the following logs on the server:

    1. c:\ProgramData\F-Secure\Logs\FSAUA\fsaua.log

    It should contain entries: "Downloaded...", "Installation of ... : Success","Update check completed successfully".

    2. c:\ProgramData\F-Secure\Logs\FSAUA\fsbwupst.log

    It should contain several "Message prepared and queued" entries.

     

    If mentioned logs fit the requirements, please, contact support. We will check the portal side.

     

    Best regards,

    Vad

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