Some machines showing "Waiting for Connection" and some nothing at all

afrost

Hi,

 

In the F-Secure PSB Online Portal (emea2.psb.f-secure.com), some machines in the devices list show "Waiting for Connection" (see attached: 1) in the Overall Protection column. I'd imagine when working correctly these should show "Protected" with a green dot instead of blue, like the others on the list. 

 

In addition to this some devices show nothing at all in the Overall Protection column (see attached: 2) - why might this be?

 

Thank you.

 

 

milka

Would you mind sharing what company these computers belong to so that it's easier for me to find the same view you're looking at?

afrost

Hi Milka - we are Compio Limited.

PetriKuikka

Hi @afrost,

 

those "waiting for connection" computers are some that have for some reason not been able to sent any upstream. You could try to assign "send status update" operation to them to see if it helps.

 

This empty "Overall protection" and empty "Firewall" status is a bug in backend processing which we haven't been able to nail down yet due to lacking logging. We hope to get new release to production this or early next week with better logging and then get this fixed. If you go to device details page of those computers, you will notice that all statuses are enabled and looking ok for these devices, except these 2 overall statuses. Similarly if you look from client side UI, it will tell everything is ok.

 

Sorry for this problem,

 

Petri

PetriKuikka

Hi,

 

we have deployed the new release to all EMEA portals and to AMER portal and based on cases we know this problem is now fixed, once those devices send the next full status update (happens once every 24h). You can speed this process by applying this operation from portal to problematic devices.

 

For APAC portal this release will be rolled next week.

 

Petri