A customer is running W7 F-Secure Computer Protection Premium is reporting “Malware protection is not updated.” In tools – we select “Update” Then “Check now” Response: “F-secure Aquarius Update 2019-02-04-09 installed” So It really doesn’t get latest updates. Running fsdbupdate9.exe from
https://www.f-secure.com/en/web/labs_global/database-updates has no effect. Here is the log file: 2019-02-14 09:33:05.116 [0788.0908] I: Update check completed successfully 2019-02-14 10:33:04.200 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 10:33:04.368 [0788.0908] I: Update check completed successfully 2019-02-14 11:33:04.447 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 11:33:04.616 [0788.0908] I: Update check completed successfully 2019-02-14 12:33:04.698 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 12:33:04.845 [0788.0908] I: Update check completed successfully 2019-02-14 13:33:04.918 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 13:33:05.073 [0788.0908] I: Update check completed successfully 2019-02-14 14:33:04.149 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 14:33:04.308 [0788.0908] I: Update check completed successfully 2019-02-14 15:33:04.392 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 15:33:04.558 [0788.0908] I: Update check completed successfully 2019-02-14 16:33:04.631 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 16:33:04.781 [0788.0908] I: Update check completed successfully 2019-02-14 17:33:04.851 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 17:33:04.984 [0788.0908] I: Update check completed successfully 2019-02-14 18:33:04.061 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 18:33:04.208 [0788.0908] I: Update check completed successfully 2019-02-14 19:33:04.277 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 19:33:04.424 [0788.0908] I: Update check completed successfully 2019-02-14 20:33:04.510 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 20:33:04.654 [0788.0908] I: Update check completed successfully 2019-02-14 21:33:04.738 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 21:33:04.929 [0788.0908] I: Update check completed successfully 2019-02-14 22:33:04.999 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 22:33:05.172 [0788.0908] I: Update check completed successfully 2019-02-14 23:33:04.242 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 23:33:04.394 [0788.0908] I: Update check completed successfully 2019-02-15 00:33:04.466 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 00:33:04.644 [0788.0908] I: Update check completed successfully 2019-02-15 01:33:04.721 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 01:33:04.884 [0788.0908] I: Update check completed successfully 2019-02-15 02:33:04.961 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 02:33:05.111 [0788.0908] I: Update check completed successfully 2019-02-15 03:33:04.192 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 03:33:04.354 [0788.0908] I: Update check completed successfully 2019-02-15 04:33:04.431 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 04:33:04.604 [0788.0908] I: Update check completed successfully 2019-02-15 05:33:04.675 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 05:33:04.811 [0788.0908] I: Update check completed successfully 2019-02-15 06:33:04.887 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 06:33:05.046 [0788.0908] I: Update check completed successfully 2019-02-15 07:33:04.120 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 07:33:04.267 [0788.0908] I: Update check completed successfully 2019-02-15 08:33:04.337 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 08:33:04.481 [0788.0908] I: Update check completed successfully 2019-02-15 08:33:39.497 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 08:33:39.607 [0788.0908] I: Update check completed successfully 2019-02-15 09:33:39.687 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 09:33:39.851 [0788.0908] I: Update check completed successfully 2019-02-15 10:33:39.926 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 10:33:40.066 [0788.0908] I: Update check completed successfully 2019-02-15 11:28:18.730 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:28:18.830 [0788.0908] I: Update check completed successfully 2019-02-15 11:28:37.342 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:28:37.450 [0788.0908] I: Update check completed successfully 2019-02-15 11:28:41.686 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:28:41.742 [0788.0908] I: Update check completed successfully 2019-02-15 11:29:45.705 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:29:47.834 [0788.0908] I: Update check completed successfully 2019-02-15 11:31:36.467 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:31:36.575 [0788.0908] I: Update check completed successfully 2019-02-15 11:35:21.357 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:35:21.454 [0788.0908] I: Update check completed successfully 2019-02-15 11:36:50.651 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:36:50.756 [0788.0908] I: Update check completed successfully 2019-02-15 11:39:44.311 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:39:44.407 [0788.0908] I: Update check completed successfully 2019-02-15 11:49:03.657 [0788.0908] I: *** LOGGING ENDED *** 2019-02-15 11:49:03.978 [0788.2388] I: *** LOGGING STARTED *** (UTC+1:00, session: 0x0) 2019-02-15 11:51:04.031 [0788.2388] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:51:04.161 [0788.2388] I: Update check completed successfully 2019-02-15 11:51:17.994 [0788.2388] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:51:18.052 [0788.2388] I: Update check completed successfully 2019-02-15 11:51:35.993 [0788.2388] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:51:36.148 [0788.2388] I: Update check completed successfully 2019-02-15 11:51:37.229 [0788.2388] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:51:37.294 [0788.2388] I: Update check completed successfully