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Malware protection is not updated

bjarnehess
bjarnehess Posts: 2 Security Scout
edited June 20 in Elements Endpoint Protection (EPP)
A customer is running W7 F-Secure Computer Protection Premium is reporting “Malware protection is not updated.” In tools – we select “Update” Then “Check now” Response: “F-secure Aquarius Update 2019-02-04-09 installed” So It really doesn’t get latest updates. Running fsdbupdate9.exe from https://www.f-secure.com/en/web/labs_global/database-updates has no effect. Here is the log file: 2019-02-14 09:33:05.116 [0788.0908] I: Update check completed successfully 2019-02-14 10:33:04.200 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 10:33:04.368 [0788.0908] I: Update check completed successfully 2019-02-14 11:33:04.447 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 11:33:04.616 [0788.0908] I: Update check completed successfully 2019-02-14 12:33:04.698 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 12:33:04.845 [0788.0908] I: Update check completed successfully 2019-02-14 13:33:04.918 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 13:33:05.073 [0788.0908] I: Update check completed successfully 2019-02-14 14:33:04.149 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 14:33:04.308 [0788.0908] I: Update check completed successfully 2019-02-14 15:33:04.392 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 15:33:04.558 [0788.0908] I: Update check completed successfully 2019-02-14 16:33:04.631 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 16:33:04.781 [0788.0908] I: Update check completed successfully 2019-02-14 17:33:04.851 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 17:33:04.984 [0788.0908] I: Update check completed successfully 2019-02-14 18:33:04.061 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 18:33:04.208 [0788.0908] I: Update check completed successfully 2019-02-14 19:33:04.277 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 19:33:04.424 [0788.0908] I: Update check completed successfully 2019-02-14 20:33:04.510 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 20:33:04.654 [0788.0908] I: Update check completed successfully 2019-02-14 21:33:04.738 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 21:33:04.929 [0788.0908] I: Update check completed successfully 2019-02-14 22:33:04.999 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 22:33:05.172 [0788.0908] I: Update check completed successfully 2019-02-14 23:33:04.242 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-14 23:33:04.394 [0788.0908] I: Update check completed successfully 2019-02-15 00:33:04.466 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 00:33:04.644 [0788.0908] I: Update check completed successfully 2019-02-15 01:33:04.721 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 01:33:04.884 [0788.0908] I: Update check completed successfully 2019-02-15 02:33:04.961 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 02:33:05.111 [0788.0908] I: Update check completed successfully 2019-02-15 03:33:04.192 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 03:33:04.354 [0788.0908] I: Update check completed successfully 2019-02-15 04:33:04.431 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 04:33:04.604 [0788.0908] I: Update check completed successfully 2019-02-15 05:33:04.675 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 05:33:04.811 [0788.0908] I: Update check completed successfully 2019-02-15 06:33:04.887 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 06:33:05.046 [0788.0908] I: Update check completed successfully 2019-02-15 07:33:04.120 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 07:33:04.267 [0788.0908] I: Update check completed successfully 2019-02-15 08:33:04.337 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 08:33:04.481 [0788.0908] I: Update check completed successfully 2019-02-15 08:33:39.497 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 08:33:39.607 [0788.0908] I: Update check completed successfully 2019-02-15 09:33:39.687 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 09:33:39.851 [0788.0908] I: Update check completed successfully 2019-02-15 10:33:39.926 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 10:33:40.066 [0788.0908] I: Update check completed successfully 2019-02-15 11:28:18.730 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:28:18.830 [0788.0908] I: Update check completed successfully 2019-02-15 11:28:37.342 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:28:37.450 [0788.0908] I: Update check completed successfully 2019-02-15 11:28:41.686 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:28:41.742 [0788.0908] I: Update check completed successfully 2019-02-15 11:29:45.705 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:29:47.834 [0788.0908] I: Update check completed successfully 2019-02-15 11:31:36.467 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:31:36.575 [0788.0908] I: Update check completed successfully 2019-02-15 11:35:21.357 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:35:21.454 [0788.0908] I: Update check completed successfully 2019-02-15 11:36:50.651 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:36:50.756 [0788.0908] I: Update check completed successfully 2019-02-15 11:39:44.311 [0788.0908] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:39:44.407 [0788.0908] I: Update check completed successfully 2019-02-15 11:49:03.657 [0788.0908] I: *** LOGGING ENDED *** 2019-02-15 11:49:03.978 [0788.2388] I: *** LOGGING STARTED *** (UTC+1:00, session: 0x0) 2019-02-15 11:51:04.031 [0788.2388] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:51:04.161 [0788.2388] I: Update check completed successfully 2019-02-15 11:51:17.994 [0788.2388] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:51:18.052 [0788.2388] I: Update check completed successfully 2019-02-15 11:51:35.993 [0788.2388] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:51:36.148 [0788.2388] I: Update check completed successfully 2019-02-15 11:51:37.229 [0788.2388] I: Connecting to guts2.sp.f-secure.com 2019-02-15 11:51:37.294 [0788.2388] I: Update check completed successfully

Comments

  • etomcat
    etomcat Posts: 1,172 Firewall Master

    Hello,

     

    > Response: “F-secure Aquarius Update 2019-02-04-09 installed” So It really doesn’t get latest updates.

     

    The Bitdefender-based "Aquarius" scan engine has just been deprecated in F-Secure's products. The new main scan engine is sourced from Avira and called "Capricorn". The engine swap should have happened auto-magically under the hood, on all F-Secure version 12, 13, 14 endpoints.

     

    If the Capricorn updates regularly then it's OK. If not, please contact F-Secure support with the built-in FSDIAG diagnostic tool's result from a typically affected endpoint and the Policy Manager Server for a through investigation.

     

    Best regards: Tamas Feher, Hungary.

  • fedool
    fedool Posts: 162 Threat Terminator

    Hello,

     

    Sorry for long delay - we have missed your message. Did the issue resolve itself?

    F-secure Aquarius was deprecated and it's normal that it does not get updates. But if computer reports to portal that it's outdated still then please create fsdiag and send it to me in private message - I can check what is going on.

  • bjarnehess
    bjarnehess Posts: 2 Security Scout

    The fsdiag2.zip and a screen dump of the w7 client reporting is available from

    xxxxx

     

    EDIT: Removed link as it contains diagnostic logs

This discussion has been closed.

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