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Computer protection problem installation

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Tracy2
Tracy2 W/ Alumni Posts: 1 Security Scout
in WithSecure Elements Endpoint Protection

Goodmorning, 

 

I have a problem with the installation of the Computer protection.

 

I don't understand why when I want to enter the licence key, they ask me to enter a valid one.

 

I received a licence key that I tip manually to avoid problem with the copy/paste ( like space between letters that are not supposed to be in it ).

 

I deleted all the stuff from F-secure on my computer like : 

 

* f-secure installation folder
* f-secure registries under HKLM\System\CurrentControlSet\services
* f-secure registries under HKLM\Software\F-Secure, HKLM\Software\Wow6432Node\Data Fellows, HKLM\Software\Wow6432Node\F-Secure
* C:\ProgramData
* C:\Users\Administrator\AppData\Roaming
* C:\Program Files (x86)

 

 

And reinstalled the program but it doesn't work.

 

Can someone help me ? 

 

Thanks you in advance.

Comments

  • milka
    milka W/ Alumni Posts: 22 Junior Protector
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    hi. Could you please send me in a private message the subscription key and an approximate time when you last tried to use it? This way I will be able to check if something bad happened on the server side.
    Also, what Windows version are you running?
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