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Check network connection error on renewal key on Windows 10

sergiod W/ Alumni Posts: 3 Security Scout

Hi all,


I often have to remove some devices with Windows 10 from PSB for various reasons, Computer Protection remains installed on the PC that i have removed, but obviously indicates that the computer is no longer protected and requires the insertion of the license.

When I have to put the PC back online and insert the license key, I get the following error: "Unable to contact the server, check the network connection".


Obviously the connection works perfectly.


So I'm forced to uninstall and reinstall F-Secure Computer Protecion, so it works perfectly.


How can I solve this problem?
Thank you


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