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Waiting for connection for MAC OS

itaemf W/ Alumni Posts: 1 Security Scout

F-Secure PSB Online Portal display "Waiting for connection" for One MacOS computer since installation (2 days).
But in computer, F-Secure is green and work fine, update is ok, the computer acceding to internet.

Other MacOS are ok.

I try to Uninstall / Reinstall without result.

I try to "Send full status update" from portal without result.


How to find why ?





  • MonikaL
    MonikaL W/ Alumni Posts: 206 W/ Former Staff

    Hi itaemf,


    Make sure that the hostnames *, * and are reachable by the device. If the hostnames listed above are able to be reached, the best way to move forward is to gather an FSDiag file and open a support request for further investigation by technical support.



This discussion has been closed.