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Error in security event pilot

Shahar19
Shahar19 Posts: 5 Security Scout
edited June 20 in Elements Endpoint Protection (EPP)

Hi,

I can't connect to the page of event security pilot I get this error:

Internal server error. Please try again later.TX-ID: 0000-is5dhr0dajahfmmd

How can I solve it?


Comments

  • JamesC
    JamesC Staff, Moderator Posts: 545 W/ Moderator

    Hi Shahar

    Please advise which PSB Portal are you on ? US or Europe ?

  • Shahar19
    Shahar19 Posts: 5 Security Scout

    I think that US where can I check this?

  • JamesC
    JamesC Staff, Moderator Posts: 545 W/ Moderator

    Hi Shahr

    It should mention in the URL when you login to the PSB Portal; EMEA, AMER https://amer.psb.f-secure.com

  • PetriKuikka
    PetriKuikka Posts: 236 Threat Terminator

    Hi,

    we originally had on 21-23rd of Dec problem with Security events on APAC and AMER portals. That was fixed on 23rd, but it seems that for some small percentage of the users on EMEA and EMEA2 portals still had the same problem from 24-28th. We have now applied same fix for these portals and problem should be gone for all users.

    Petri

  • Shahar19
    Shahar19 Posts: 5 Security Scout

    Okay now it's working.

    But the page of the downloads aren't working

This discussion has been closed.

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