Software updater try to install not unneded security updates for several days

stefan3

Hello,

We have here a Windows AD with a Server 2016 and Windows 8.1 clients with MS Ofiice 2013.

For security we have a Windows 2012 server with policy manager 15.11.94088 and F-Secure 15.11 premium clients.

A WSUS for Microsoft updates is also there.

Since severeal days F-Secure try to install MS office updates:

FSPM-3245-50645-2553154

FSPM-3247-10502-2880463

FSPM-3247-10502-2880463

FSPM-3247-10502-2880463

FSPM-3247-10502-2880463

FSPM-3247-10502-2726958

FSPM-3247-10502-3039779

FSPM-3247-10502-3039779

FSPM-3247-10502-3054816

FSPM-3247-10502-3054793

FSPM-3247-10502-3114833

FSPM-3247-10502-3115256

FSPM-3247-10502-3162075

FSPM-3247-10502-4018375

FSPM-3247-10502-4493176

These updates are not necessary according my WSUS server. And the installation fails every day with the message

"Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT"

for every update.

How can I fix this?

Regards

Stefan

JamesC

Hi,

We have also published an article about this issue. You may refer the link for a solution - https://community.f-secure.com/common-business-en/kb/articles/9006-software-updater-is-unable-to-install-a-software-update-the-installation-ends-with-error-wa-vmod-error-cannot-terminate-product

MonikaL

Hi Stefan,

The error suggests that the software was in use and unable to close when the software update installation kicked in.

To workaround the issue, you need to ensure that the software is not running during the software update installation.

If you prefer, you may change the following setting to allow the feature to close the application always before software update installation kicks in via Profile Editor:

* Software Updater > Close running applications to install updates

Note that all unsaved work will be lost if the software was closed.

stefan3

Hi Monika,

Thanks for your reply.

You see, these are all updates for Microsoft Office?

I did a little bit research:

The update FSPM-3247-10502-3039779 (KB3039779) was forbidden from the WSUS, therefore probably it was not installed.

But for the updates FSPM-3245-50645-2553154 (KB2553154) and FSPM-3247-10502-2726958 (KB2726958) I get thet message, that they are already installed at the system (if I try to install it manually), see attached screenshot. I can confirm that the KB numbers are not visible in the local view of installed updates. The next 8 I can research tomorow, hopefully.

That the point I mean. There are some false positives.

MonikaL

Hi Stefan,

We would require the diagnostic information from the affected client machine and policy manager to check the scenario. Please provide this information to support, and we will investigate further.

Please open a support case here:

https://www.f-secure.com/en/business/support-and-downloads/support-request

Treble

Is there a solution for this problem? I'm also having troubles installing MS Office 2016 updates. A few examples:

2021-04-23 08:43:44.253 [2bfc.29e4] I: FSPM-3243-3156-4486755 'Security Update for Microsoft Office 2016 (KB4486755) 64-Bit Edition 10.0.18363'. Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

2021-04-23 08:43:44.258 [2bfc.29e4] I: FSPM-3243-3156-4493151 'Security Update for Microsoft Visio 2016 (KB4493151) 64-Bit Edition 10.0.18363'. Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

2021-04-23 08:43:44.265 [2bfc.29e4] I: FSPM-3243-3156-4493224 'Security Update for Microsoft PowerPoint 2016 (KB4493224) 64-Bit Edition 10.0.18363'. Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

2021-04-23 08:43:44.271 [2bfc.29e4] I: FSPM-3243-3156-4504721 'Security Update for Microsoft Excel 2016 (KB4504721) 64-Bit Edition 10.0.18363'. Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

2021-04-23 08:43:44.278 [2bfc.29e4] I: FSPM-3243-3156-4504724 'Security Update for Microsoft Office 2016 (KB4504724) 64-Bit Edition 10.0.18363'. Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

2021-04-23 08:43:44.284 [2bfc.29e4] I: FSPM-3243-3156-4504722 'Security Update for Microsoft Office 2016 (KB4504722) 64-Bit Edition 10.0.18363'. Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

2021-04-23 08:43:44.290 [2bfc.29e4] I: FSPM-3243-3156-4504712 'Security Update for Microsoft Outlook 2016 (KB4504712) 64-Bit Edition 10.0.18363'. Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

2021-04-23 08:43:44.296 [2bfc.29e4] I: FSPM-3243-3156-4493198 'Security Update for Microsoft Word 2016 (KB4493198) 64-Bit Edition 10.0.18363'. Status '"installation_failed"'. Additional info: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

Checked running services and task but to no avail.

Regards,

Bert

Vad

Hello Bert.

In released Business Suite versions the only workaround is to tune Software Updater to close applications before installing updates (in Policy Manager console).

In upcoming 15.20 releases it will be possible to show the dialog with proposal to close running applications to local user.

Best regards,

Vad

Treble

Hi Vlad,

Thanks for your reply. Could you, by any chance indicate when we can expect to be able to download version 15.20?

Best regards

Vad

Hello Treble,

The new release is planned for second half of next week, 12-14.05.2021.

Best regards,

Vad