F-Secure Policy Manager 15.11.94088 - Some Servers not reporting scanning

AkkuAnkkka313

Since 7.11.2020 when we updated F-Secure Policy Manager from version 15.10 to version 15.11 some of the servers won't have their scanning reports in the Policy Manager reports section after that date. Actually there are two servers with this problem and all the others work fine. What I've noticed is that after that update scanning reports go to different folder at the servers.

Vad

Hello AkkuAnkkka313,

The problem could be in the report size. Policy Manager has a limitation on report size - 2Mb.

You can increase the limit in registry.

On Windows, Java system properties for PMS can be specified using Windows registry. You need to create String registry key "HKEY_LOCAL_MACHINE\SOFTWARE( Wow6432Node)\Data Fellows\F-Secure\Management Server 5\additional_java_args", and specify Java system properties in the following format: -DpropertyName=value. Multiple properties can be specified using space as a delimiter. Property names and values are case sensitive.

In your case maxUploadedPackageSize should be used. It sets the limit in bytes.

Example: -DmaxUploadedPackageSize=10485760 sets the limit to 10 Mb.

You will need to restart the Policy Manager service to get the new limit in use. Please, note that this limit is affecting all uploads, for example statuses.

Best regards,

Vad

AkkuAnkkka313

We have tested scanning manually from those two servers and those reports go to the Policy Manager just fine. Only the Scheduled Weekly full server scanning tasks won't report to Policy Manager at all.

AkkuAnkkka313

Thank you Vad for your advice. We try that and see if the reports work at next weekend's scheduled scan.

AkkuAnkkka313

Just checked the scanning reports from the weekend and now all the servers are reporting correctly to the Policy Manager.