Blank F-Secure Email and Server Security 15 Web Console after upgrading from 12 version

jdy102 · 2021-04-15T18:16:27+00:00

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Hi,

I've upgraded our installation (v12) to 15 version. After completing setup - web console is shown totally blank (checked in IE and Firefox) - without any error (except cert notification). During initial setup after installation, I set F-Secure to use server cert, but now I've created self-signed cert (Login to F-Secure Email and Server Security 14.x/15.x Web Console not working, page not displayed - F-Secure Community (f-secure.com)).

I cannot assign F-S created cert in IIS console as after changing to it I'm getting error

I've created self-signed cert directly in IIS than I can assign it to F-Secure site, but web console still is showing blank.

All F-Secure services are running.

OS : WinSrv 2k16 Std

How can gain access to Web Console ?

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Accepted answers

Vad

Hello KrzysztofB,

Just in case, did you check this Web Console prerequisites?

https://community.f-secure.com/business-suite-en/kb/articles/9005-f-secure-email-and-server-security-web-console-login-prerequisites

Best regards,

Vad

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KrzysztofB

Hello,

I installed additional features in IIS (Default Document, Directory Browsing, HTTP Errors, Static Content, HTTP Redirection, HTTP Logging, Custom Logging, Request Monitor, Tracing, Request Filtering, Basic Authentication, Client Certificate Mapping Authentication, Digest Authentication, IP and Domains Restrictions, Windows Authentication, .NET Extensibility 4.5, ASP .NET 4.5, ISAPI Extensions, ISAPI Filters, IIS Management Console, IIS 6 Metabase Compatibility, IIS 6 Management Console) and it help.

Thank you

Vad

Hello KrzysztofB,

Just in case, did you check this Web Console prerequisites?

https://community.f-secure.com/business-suite-en/kb/articles/9005-f-secure-email-and-server-security-web-console-login-prerequisites

Best regards,

Vad

MonikaL

Hi,

This is most likely a CERT issue.

We will suggest to check on the following 2 KB articles.

https://techcommunity.microsoft.com/t5/iis-support-blog/error-hresult-0x80070520-when-adding-ssl-binding-in-iis/ba-p/377281

https://support.oneidentity.com/de-de/kb/213461/error-hresult-0x80070520-when-adding-ssl-binding-in-iis

Also From IIS cert bindings, for Email and Server Security (ESS), remove any extra entries if listed and make sure only the loopback IP address is listed.

Once done re-run the setup, that is by executing the application file: F-Secure.Ess.Config located under C:\Program Files (x86)\F-Secure\Email and Server Security\ui and during the setup you can select the CERT.