Different versions and new customer ID on license in offline environment, how to activate ?

Petrasx

My purchased new license now i have different customer ID and different versions numbers of products, F-Secure Policy Manager is in offline environment  there are instructions how to update: https://community.f-secure.com/discussion/107719/how-to-register-f-secure-policy-manager-which-is-in-an-isolated-or-offline-environment, but do i need to update my old version to mach new license version and what to do with different customer ID ?

JamesC

Hi,

If you got a new Customer ID, please contact support so we can create a new offline token for you.

1. Contact F-Secure support by opening a support request (https://www.f-secure.com/en/web/business_global/support/support-request)
2. Provide the following information for F-Secure technical support to create an offline registration file:

• Account Name
• Customer ID
• Installation ID 
• Business Suite license Expiry date

How to obtain Customer and Installation ID:

• Open F-Secure Policy Manager console, and go to Help menu > Registration dialog, or;
• Find the information from the Policy Manager Server installation folder, ...\F-Secure\Management Server 5\Data (Windows) or /var/opt/f-secure/fspms/data (Linux), open the file called upstream-statistics.json using notepad. Customer ID is on line 5 and Installation ID is on line 6.

Once support has provided you with an offline registration file, use the following steps to activate it on your Policy Manager Server

Windows:

1. Copy the offline registration file to the folder F-Secure\Management Server 5\data
2. Restart the F-Secure Policy Manager Server services by typing the following command in an elevated command prompt (CMD):  

• net stop fsms  
• net start fsms

Linux:

1. Copy the offline registration file to the folder /var/opt/f-secure/fspms/data 
2. Restart the fspms daemon:

•  # /etc/init.d/fspms restart

F-Secure Policy Manager will be activated until the expiry of your current subscription. After renewing the subscription you need to request a new registration token from support. Make sure to do this some time in advance so that you don't end up with an expired Policy Manager Server.