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Software Updater, Install fail although no user logged in

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JohnConnor
JohnConnor W/ Alumni Posts: 4 Security Scout
edited July 2022 in WithSecure Business Suite

object:

Security Update for Microsoft Office 2016 (KB5002052) 64-Bit Edition

Error:

OPSWAT reason: WA_VMOD_ERROR_CANNOT_TERMINATE_PRODUCT

Although no user is logged in, the office updates cannot be installed. 

I read the link below, but can not interrupt the work of users without notice. This must be fun - right? 

https://community.f-secure.com/common-business-en/kb/articles/9006-software-updater-is-unable-to-install-a-software-update-the-installation-ends-with-error-wa-vmod-error-cannot-terminate-product

kr john

Best Answer

  • Vad
    Vad W/ Alumni Posts: 1,069 Cybercrime Crusader
    Solved
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    Hello JohnConnor.

    In fresh Business Suite release 15.30 you can select the following approaches in PM Console for "Action when application is running":

    "Force application to stop immediately",

    "Ask user to stop the application"

    "Cancel the installation"

    For night hours the first option should work, for working hours the second one.

    Best regards,

    Vad

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