MacOS: Virus definition updates and product updates not supported in Premium ?

SecurMander

Hi,

I have premium licenses for our clients but it seems like that "Virus definition updates" and "Product updates" are not supported for the v.15.03

Is that normal or maybe I did it wrong ?

Thank you for your reply.

Regards,

JamesC

Hi,

Noticed you have the latest Client Security for Mac v15.03.

Then yes, it is a limitation and unsupported. Kindly refer to the below where it mentions "The operation to trigger a check for new virus definition updates is not supported."

https://help.f-secure.com/product.html?business/releasenotes-business/latest/en/fscs_mac-latest-en

JamesC

Hi,

Virus definition updates are actually supported on Client Security for Mac where it should be updated automatically unless you are using it in isolated environment/having connectivity issue to Policy Manager Server or disabling the automatic updates.

Product updates - What did you mean by this ? Automatic updates to latest versions ? This is not supported yet. You need to upgrade the product manually by downloading the JAR file from our website.

SecurMander

Hi,

Thanks for your answer.

What I mean is that I cannot choose to update virus definition and product updates as you can see in the image below.

I only have this when I select a specific client.

I can update if I select a group of clients instead.