Client Security virus definition outdated

Sashell

Hi,

On my computer I've got an old Client Security product (installed in 2014) that I never changed because it was working well and updating.

But now, after being absent for a while, it tells me that I need to update my definitions, but when I go to "check for updates", it tells me that my product is up to date. I've got this for a week or so.

I've tried the reset tool from your guide but it gets an error, I guess it doesn't work on client security.

I don't want to uninstall it because I don't have any license key with me anymore, and I don't know if reinstalling it will keep my current license...

Can you help in any way ?

Thanks, Here are some screenshots and a fsdiag file.

fsdiag.zip

JamesC

Hi,

New updates for Capricorn should now be delivered to our customer and partners, so ensure you have the latest update installed:

 2022-10-10 12:26:27.890 [1144.19b8] I: Downloaded capricorn-win64/1665391728 - 'F-Secure Capricorn Engine (64-bit) 2022-10-10_05', unpacked size 215192623 bytes (787710 bytes downloaded

2022-10-10 12:26:50.550 [1144.23d8] I: Installation of 'F-Secure Capricorn Engine (64-bit) 2022-10-10_05': Success

JamesC

Hi Sashell,

For home users - we would suggest using our SAFE product https://www.f-secure.com/en/home/products/safe

Our consumer Community is located here - https://community.f-secure.com/

ma-sc

I have the same issue on all my clients and server products this morning. Since 7th October they didn't received new patterns through the Policy Manager. The Policy Manager also shows that the latest version is from Friday.

Please advice.

Thanks!

JamesC

Hi Sashell,

Is your license still valid ?

Your screenshots seems to have an end-of-life Client Security installed, which is unsupported. You may refer here for more information - https://www.f-secure.com/content/dam/f-secure/en/business/supported-products/collaterals/digital/f-secure-business-suite_supported-products.pdf

I suggest to install the latest Client Security from here - https://www.withsecure.com/en/support/product-support/business-suite/client-security

ma-sc

Solved: According to https://dbtracker.f-secure.com/?platform=Windows_x64 the second latest update was on Friday and since a hour there is a new one available.

Sashell

Hi Jamesch,

Sorry for the delay, no notification was sent to me saying that someone responded ^^"

I'll check for my license. But I really don't wanna buy a new one just because it is not supported anymore ahah

JamesC

Hi Sashell,

Are you a home user or business/corporate user ?

Sashell

I am a home user now, but this computer was for business when I purchased the license.

I don't know how to see which license I have now, but I installed it in 2014