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Client Security virus definition outdated

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Sashell
Sashell W/ Alumni Posts: 3 Security Scout
edited May 2023 in Business Suite

Hi,


On my computer I've got an old Client Security product (installed in 2014) that I never changed because it was working well and updating.


But now, after being absent for a while, it tells me that I need to update my definitions, but when I go to "check for updates", it tells me that my product is up to date. I've got this for a week or so.

I've tried the reset tool from your guide but it gets an error, I guess it doesn't work on client security.

I don't want to uninstall it because I don't have any license key with me anymore, and I don't know if reinstalling it will keep my current license...

Can you help in any way ?

Thanks, Here are some screenshots and a fsdiag file.



Best Answers

  • JamesC
    JamesC W/ Partner, W/ Staff, W/ Moderator Posts: 522 Moderator
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    Hi,

    New updates for Capricorn should now be delivered to our customer and partners, so ensure you have the latest update installed:

     2022-10-10 12:26:27.890 [1144.19b8] I: Downloaded capricorn-win64/1665391728 - 'F-Secure Capricorn Engine (64-bit) 2022-10-10_05', unpacked size 215192623 bytes (787710 bytes downloaded

    2022-10-10 12:26:50.550 [1144.23d8] I: Installation of 'F-Secure Capricorn Engine (64-bit) 2022-10-10_05': Success

  • JamesC
    JamesC W/ Partner, W/ Staff, W/ Moderator Posts: 522 Moderator
    Solved
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    Hi Sashell,

    For home users - we would suggest using our SAFE product https://www.f-secure.com/en/home/products/safe

    Our consumer Community is located here - https://community.f-secure.com/

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